Home › Forums › Basel support forum › Checkout content

Checkout content

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 5, 2016 at 4:26 am #6305

    Teuvo
    Participant

    I noticed that when I messed up my card number on a test order it reset the page and required me to put all my info back in the boxes again? Is this something that can be changed?

    Most websites these days save that info if you make a mistake in your card.

    Thank you

    November 5, 2016 at 5:43 am #6306

    Artem Temos
    Keymaster

    Hello,

    We just tested your checkout page and see that if we don’t enter all information except name & surname and click “Place order” then we get errors but filled fields are not empty. So we don’t see the problem

    Regards

    November 25, 2016 at 5:33 pm #7202

    Teuvo
    Participant

    I just tested the checkout page again and had the same issue.

    I had all my information in and hit Checkout. I had forgotten the address field and it caused the Credit Card information to reset. I had to put the address in and re-enter the card info again.

    Is this normal and can it be changed?

    Thank you so much

    November 25, 2016 at 7:42 pm #7213

    Artem Temos
    Keymaster

    Yes, it is normal and can’t be fixed in a scope of our theme.

    Regard

    November 26, 2016 at 4:38 pm #7256

    Teuvo
    Participant

    How would I go about fixing this?

    November 26, 2016 at 6:18 pm #7267

    Artem Temos
    Keymaster

    Try to contact plugin’s developers for help. Since it is not our theme feature we don’t have a fix for this, sorry.

    Regards

  • Author
    Posts

Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)