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Conflict with plugin “Customer Reviews for WooCommerce”

Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 21, 2025 at 2:13 pm #631496

    yo2b
    Participant

    Hello,

    I want to display Woocommerce product reviews within each product sheet using the “Customer Reviews for WooCommerce” plugin.

    Apparently, the plugin works with the basic WordPress theme but does not work with Woodmart.

    Can I get some help?
    Thanks

    January 21, 2025 at 2:25 pm #631511

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    January 21, 2025 at 2:31 pm #631514

    yo2b
    Participant

    Below are 2 screenshots:

    One represents the “Reviews” part that does not retrieve data when the Woodmart theme is activated.
    The second represents the same thing but with the WordPress Twenty Twenty Five theme, we can see that the reviews are correctly displayed.

    Attachments:
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    January 21, 2025 at 2:32 pm #631519

    Artem Temos
    Keymaster

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    January 23, 2025 at 2:00 pm #632171

    yo2b
    Participant

    Hi,

    All plugins are disabled except those mentioned and the plugin concerned “Customer Reviews for WooCommerce”.

    Please find the login details and access in the private content.

    Thank you

    January 23, 2025 at 5:14 pm #632298

    Artem Temos
    Keymaster

    You are comparing different reviews with WoodMart and default theme. If you check reviews from the plugin on the default theme you will see the same reviews https://monosnap.com/file/AhVg3nS5Gt0afAdxwHPQwdjXqoGWB4
    You need to contact plugin’s developers for help on this matter.

    January 23, 2025 at 5:31 pm #632309

    yo2b
    Participant

    Ok thank you.

    Where did you go to add this review and the custom tab? I can’t see where in back-end.

    January 23, 2025 at 6:54 pm #632332

    Artem Temos
    Keymaster

    We used this plugin’s shortcode [cusrev_all_reviews sort="DESC" sort_by="date" per_page="10" show_summary_bar="true" show_media="true" show_products="true" categories="" product_tags="" tags="" products="current" product_reviews="true" shop_reviews="true" inactive_products="false" show_replies="false" show_more="5" min_chars="0" avatars="initials" users="all" add_review="false"]

    You can add it to the product description field and see how it works with the default theme.

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Viewing 8 posts - 1 through 8 (of 8 total)