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Showing different products when clicking on the chosen product.

Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • June 20, 2018 at 2:30 am #63799

    zerostatix
    Participant

    Hi, when we click on some products it shows another product with different title but the correct permalink… Very confusing! I cannot seem to find out how to fix this. Can you please help as our customers are getting very confused. Thanks. (See Screenshots)

    June 20, 2018 at 6:13 am #63804

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    June 20, 2018 at 6:29 am #63805

    zerostatix
    Participant

    Hi, thanks for the reply. It is definitely the theme. I just tested the 2017 theme and it works fine.

    June 20, 2018 at 7:40 am #63823

    Elise Noromit
    Member

    Hello,

    Please provide URLs of problem products

    Best Regards

    June 20, 2018 at 7:42 am #63824

    zerostatix
    Participant

    Please see screenshots attached

    Attachments:
    You must be logged in to view attached files.
    June 20, 2018 at 7:52 am #63829

    Elise Noromit
    Member

    Hello,

    Please provide URL not screen. I see this http://prntscr.com/jx1kkp

    Best Regards

    June 20, 2018 at 8:24 am #63832

    zerostatix
    Participant

    The promblem is that it isnt the same URL… Each time it changes! Sometimes it works and then other times it doesn’t.

    Can you please try them until it happens, see below one of them that does it alot!

    https://healthtrendsdirect.com/shop/coconut-reishi-charcoal-deodorant/

    If you go to the home page and click on them (Not open in new tab) you will eventually see what is happening. Thanks, it is a HUGE issue…

    June 20, 2018 at 8:28 am #63833

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme and provide us your correct admin access. We will compare how it works with our theme and default WordPress one.

    June 20, 2018 at 8:59 am #63839

    zerostatix
    Participant

    Please see details in private area.

    June 20, 2018 at 10:04 am #63850

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme.

    June 20, 2018 at 10:06 am #63851

    zerostatix
    Participant

    Hi, I have done this already to the best of my knowledge, if there are some I missed I am not aware so I give you permission to deactivate them. Thanks

    June 20, 2018 at 10:09 am #63852

    Artem Temos
    Keymaster

    Currently, we can’t reproduce this issue on your website. We visit all 6 products and it always shows the correct one.

    June 20, 2018 at 10:18 am #63855

    zerostatix
    Participant

    Are you testing it while being logged in? If so the issue only happens when logged out.

    Please test this, If I can see the issue other people can as well even though you say you cannot see it.

    Also, I noticed I am not the first person to mention this issue, I found another person saying the same thing in this forum earlier.

    June 20, 2018 at 11:24 am #63865

    Artem Temos
    Keymaster

    Yes, we test it while logged out. Please, record us a video with step by step instruction on how to reproduce it. We will do the same on our side to check this. There are no any reports from other persons on the forum that the issue happened because of our theme.

    June 21, 2018 at 6:55 am #64001

    zerostatix
    Participant

    How do I send you the video? The upload is 500kb max. Thanks

    June 21, 2018 at 6:57 am #64002

    zerostatix
    Participant

    Also please look at this link, someone has the same problem:

    https://xtemos.com/forums/topic/wrong-product-content/

    Thanks

    June 21, 2018 at 7:00 am #64004

    Artem Temos
    Keymaster

    You can upload your video on some cloud hosting like Google Drive or Dropbox.

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Viewing 17 posts - 1 through 17 (of 17 total)