Showing different products when clicking on the chosen product.

Hi, when we click on some products it shows another product with different title but the correct permalink… Very confusing! I cannot seem to find out how to fix this. Can you please help as our customers are getting very confused. Thanks. (See Screenshots)

Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

Hi, thanks for the reply. It is definitely the theme. I just tested the 2017 theme and it works fine.

Hello,

Please provide URLs of problem products

Best Regards

Please see screenshots attached

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Hello,

Please provide URL not screen. I see this http://prntscr.com/jx1kkp

Best Regards

The promblem is that it isnt the same URL… Each time it changes! Sometimes it works and then other times it doesn’t.

Can you please try them until it happens, see below one of them that does it alot!

https://healthtrendsdirect.com/shop/coconut-reishi-charcoal-deodorant/

If you go to the home page and click on them (Not open in new tab) you will eventually see what is happening. Thanks, it is a HUGE issue…

Please, disable all external plugins that are not related to our theme and provide us your correct admin access. We will compare how it works with our theme and default WordPress one.

Please see details in private area.

Please, disable all external plugins that are not related to our theme.

Hi, I have done this already to the best of my knowledge, if there are some I missed I am not aware so I give you permission to deactivate them. Thanks

Currently, we can’t reproduce this issue on your website. We visit all 6 products and it always shows the correct one.

Are you testing it while being logged in? If so the issue only happens when logged out.

Please test this, If I can see the issue other people can as well even though you say you cannot see it.

Also, I noticed I am not the first person to mention this issue, I found another person saying the same thing in this forum earlier.

Yes, we test it while logged out. Please, record us a video with step by step instruction on how to reproduce it. We will do the same on our side to check this. There are no any reports from other persons on the forum that the issue happened because of our theme.

How do I send you the video? The upload is 500kb max. Thanks

Also please look at this link, someone has the same problem:

https://xtemos.com/forums/topic/wrong-product-content/

Thanks

You can upload your video on some cloud hosting like Google Drive or Dropbox.

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