Home › Forums › WoodMart support forum › Checkout Error Message Hidden After Clicking

Checkout Error Message Hidden After Clicking

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • March 7, 2025 at 4:00 am #643654

    miras
    Participant

    I have a problem. when a customer clicks checkout_place_order button and woocommerce-notices-wrapper message pops up, then the page spins under notices-wrapper and the customer finally does not see the eror message. In the picture I showed to what moment the page scrolls after clicking the payment button, you can only see a snippet of the message on it. Kindly thank you for your help

    Attachments:
    You must be logged in to view attached files.
    March 7, 2025 at 10:42 am #643742

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    March 7, 2025 at 12:45 pm #643797

    miras
    Participant

    I need to have a parcel locker shipping plugin installed where the notifications come from
    Isn’t there any solution to this?

    March 7, 2025 at 2:40 pm #643859

    Artem Temos
    Keymaster

    In this case, you need to contact plugin’s developers for help since it seems to be caused by the plugin and not by the theme.

    March 7, 2025 at 3:39 pm #643879

    miras
    Participant

    Don’t you have any idea how to solve this?
    I’m trying to use this JS code but it seems to me that sometimes it doesn’t work

    jQuery(function($) {
    $(document.body).on('checkout_error', function() {
        $('html, body').animate({
            scrollTop: $('.woocommerce-notices-wrapper').offset().top - 50
        }, 500);
    });
});
    March 7, 2025 at 4:43 pm #643913

    Artem Temos
    Keymaster

    You need to contact plugin’s developers for help on this matter. We don’t know what this code is supposed to do.

    March 9, 2025 at 2:54 am #644186

    miras
    Participant

    This code would have when the buy now button is clicked on the order page and if it detects a error message then to scroll to the very top of the page

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)