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Product Variations on Product Category / Shop (Archive) not working

Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 28, 2025 at 4:20 pm #649941

    mudesports
    Participant

    Hi,
    I found recently that all products with color variation stop working on Product Category Page and Shop Page.
    On Product Page all of them work fine.

    When Log In as Admin, sometimes work, sometimes not.
    When Log Out, sometimes some of the products work when refreshing the page.

    I’ve disable all cache plugins and plugins to test but seems is not a plugin/theme conflict.

    March 29, 2025 at 8:56 am #650038

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’ve checked your site, and I can confirm that the color variation swatches are displaying correctly on both the Product Category and Shop pages.

    See Screenshots for clarification:
    https://ibb.co/0jmzD0cr
    https://ibb.co/p6vg8NgS
    https://ibb.co/PsYH7TwV

    If the issue still occurs occasionally, it may be related to browser-level caching or server-side caching. I recommend trying in an incognito/private window or clearing your browser cache to confirm.

    Best Regards,

    March 29, 2025 at 10:21 am #650052

    mudesports
    Participant

    Hi Aizaz,
    Thanks for the answer.

    It’s not about the variations display, it’s about the funcionality of the variation.
    Color variation on Product Category / Shop do not change when click it, so there is no way to see the different color products. It works on product page only.

    As I said sometimes when refreshing page, the variation can be clicked.
    Normal behaviour as it used to be before is the GIF first image stops and shows the color once clicked the color variation.

    March 29, 2025 at 2:21 pm #650095

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’ve checked again, and the color variations are changing fine after clicking. The images update as expected when selecting a variation.

    See video for clarification: https://uploadnow.io/f/HjGnLZK

    If you’re still experiencing the issue intermittently, it could be related to browser caching or server-side caching.

    On some products, the images are not changing on both single product pages and archive pages.

    Please edit Product Attribute and enable Change product image on the attribute click option: https://prnt.sc/OFlxnJhoLRbm

    Then, edit the terms of the attribute and enable the color Swatch: https://prnt.sc/ryIZHQaYZSkQ

    Enable the Additional variations images option in Theme Settings > Shop > Variable products: https://take.ms/aRzS2 and upload appropriate images to the variations: https://take.ms/MiDHc. Then, the images will change by clicking on the swatches.

    You can read more here https://xtemos.com/docs-topic/variable-products-and-swatches/ and https://xtemos.com/docs-topic/attribute-swatches/

    Best Regards,

    March 31, 2025 at 11:41 am #650363

    mudesports
    Participant

    Thanks a lot Aizaz for taking your time.
    Please see my answer on the moderate area.

    March 31, 2025 at 1:50 pm #650435

    mudesports
    Participant

    Hi Aizaz,
    Please check the moderator part

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    March 31, 2025 at 4:58 pm #650529

    Luke Nielsen
    Keymaster

    Hello,

    Send me access to the admin panel so I can look closer at your settings there.

    Looking forward to collaborating with you!

    Kind Regards

    April 1, 2025 at 5:31 am #650638

    mudesports
    Participant

    Hi Luke,
    Thanks for getting in touch.
    Access to Admin Panel in private area.
    Please be mindful as this is our production site!
    In case you need to disable any plugins (I did already) let me know beforehand as this website operates 24/7.
    Cheers

    Attachments:
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    April 1, 2025 at 1:25 pm #650773

    mudesports
    Participant

    Hi Luke,
    Did you have time to have a look on the site yet?
    Some more tests I’ve been doing so far that maybe will help you to narrow down the source of the issue:

    – Changing the products to another product category, the swatch works properly on category page but still not working on Shop Page.
    – If using the Product Layout some products with variation do not work (returns a white empty page) – this happens when variations are equal to 4. Seems that less or more works (?)
    – There is a “fatal error” trigger with Elementor Ai module related to gallery image (woocommerce – status -logs)
    – The product attributes lookup table is still frozen
    – The size attribute translation is still missing on WPML taxonomy translation

    I share the Admin Panel credentials for Staging Site and Production site on moderators area.

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    April 1, 2025 at 5:57 pm #650899

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I see. May I disable 3rd party plugins and enable the parent/default theme for testing?

    I look forward to hearing back from you.

    Kind Regards

    April 2, 2025 at 4:55 am #650971

    mudesports
    Participant

    Hi Luke,
    Sure. Please go ahead – you can do it on the Staging Site – I share credentials on the moderators area.

    • This reply was modified 3 hours, 16 minutes ago by mudesports.
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