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background color of my website Header bottom not work

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • April 15, 2025 at 10:56 am #654133

    apa
    Participant

    hi dear friend
    I set the background color of my website Header bottom to black, but the page does not display. Please help me check the problem
    thank you

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    April 15, 2025 at 2:04 pm #654235

    Hung Pham
    Keymaster

    Hi apa,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    April 15, 2025 at 2:22 pm #654249

    apa
    Participant

    hi Hung
    Thank you for your reply,please kindly check the extra information

    April 16, 2025 at 8:24 am #654468

    Hung Pham
    Keymaster

    Hi apa,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    April 16, 2025 at 11:43 am #654544

    apa
    Participant

    Hi Hung
    yes，I have try it ,but it didn’t work ,so I ask for your help .

    Regards,

    April 16, 2025 at 12:00 pm #654558

    Hung Pham
    Keymaster

    Hi apa,

    I see you are using outdated WoodMart theme and WoodMart Core plugin, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.

    Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Regards,

    April 16, 2025 at 5:34 pm #654721

    apa
    Participant

    Hi Hung
    I created a temporary website.

    First, I updated the WoodMart theme and WoodMart Core plugin.

    Second, I changed other headers in the theme settings Layout, and then the layout of my entire temporary website was messed up, as shown in the attachment

    Could you help me?

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    April 16, 2025 at 7:42 pm #654752

    apa
    Participant

    Hi again Hung
    I created a new staging website again, named staging3
    First, I also updated the WoodMart theme and WoodMart Core plugin
    Then I checked the staging website, everything was normal, whether it was logged in or guest status

    When I Full Deploy everything from the staging website to your live website
    The live website has an error prompt, as shown in the attachment

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    April 17, 2025 at 10:43 am #654871

    Hung Pham
    Keymaster

    Hi apa,

    Please disable http access so I can check the staging site https://ibb.co/mCDnkCXt

    Regards,

    April 17, 2025 at 10:58 am #654879

    apa
    Participant

    hello , Hung
    How to disable http access?
    I have sent Account and password to you ,please access it

    April 17, 2025 at 11:25 am #654888

    apa
    Participant

    hi again
    I have disabled http access

    April 18, 2025 at 7:13 am #655071

    apa
    Participant

    hello , Hung
    Why is my website set to English, but the front end of the website still displays Chinese?

    Attachments:
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    April 18, 2025 at 9:48 am #655118

    Hung Pham
    Keymaster

    Hi apa,

    1. Background color

    Purge all cache from your caching plugin and check again. If you’re using a CDN, disable it temporarily and see if the issue persists https://ibb.co/q3M0t9LW

    2. Translation

    + In order to change / translate words. Please make sure you synced the strings first before changing / translating WooCommerce, WordPress Cores file, WoodMart Core plugins and WoodMart theme. You can refer to article

    https://xtemos.com/docs-topic/theme-translation/
    https://xtemos.com/docs-topic/how-to-make-woodmart-multilingual-with-wpml/

    + You are also need to select the language for the backend and theme settings for admin from the admin user profile, please edit the user’s profile and then select the language for that user it will show the same on the backend.

    + Some strings related to Wishlist / Compare / Login & Register page, you can change in Theme Settings > Shop or Theme Settings > My account https://prnt.sc/W8Tt95stG3YC

    Regards,

    April 18, 2025 at 2:07 pm #655234

    apa
    Participant

    Hi Hung

    First, I updated the WoodMart theme and WoodMart Core plugin.

    Second, I changed other headers in the theme settings Layout, and then the layout of my entire temporary website was messed up, as shown in the attachment

    Could you help me?

    April 20, 2025 at 1:02 pm #655464

    Hung Pham
    Keymaster

    Hi apa,

    Thanks for your patience.

    Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

    Best Regards,

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