Mobile display issue – Site shows only logo before loading

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here is also the attached video

Hello Jean,

Thank you for your reply.

As mentioned in my previous messages, **it’s not possible to activate the Storefront theme on the live site**. Doing so completely breaks the layout (especially the product filters), and I already had to restore the site urgently after trying it.

**More specifically**, when I switch to Storefront and then back to the Woodmart theme, all the filter faceted widgets I placed on the left side of category pages disappear. Only the “categories” block remains — no filters are shown at all.

Please kindly take the time to review all the information I previously shared. I always try to document my tickets thoroughly, which takes me significant time. I really need all these details to be considered in full so we can make progress efficiently.

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### PROBLEM OVERVIEW

– The issue only occurs when visiting **https://easychr.com from an external link** (e.g. Google Ads, WhatsApp message, Notion document, or any text link).
– **The test conditions are: mobile phone (Android), using 4G (not Wi-Fi)**.
– Instead of opening in the default mobile browser (Chrome/Safari), the site **loads in a WebView or simplified window without address bar or navigation controls**, and briefly shows a **white screen with the EasyCHR logo** (like a loader or intermediate layer).

Note: **This behavior does NOT happen on the staging site** (https://laststage.easychr.com), even though it is an **exact copy of the live site** (same theme, content, plugins, setup). This strongly suggests the issue is linked to the **primary domain only (easychr.com)**.

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### ADDITIONAL ABNORMAL BEHAVIOR

– Once the site is opened via this loader layer, the **burger menu becomes unresponsive** — clicking it has no effect.
– A **# character appears at the end of the URL**, without triggering any anchor or content — likely a JS failure.
– I also noticed a recurring issue with your **HTML blocks used for category descriptions** (as recommended in your documentation). These blocks include a **“Read more” button**:
* Sometimes, the button is completely **unstyled** — instead of a green, rounded button, it appears grey and raw, as if the CSS was missing.
* Other times, the button **doesn’t respond at all**, no matter how long the page has been loaded. You can click as many times as you want, the content will never expand.

I haven’t tested on multiple mobile devices yet, so I can’t confirm whether this is device-specific. But since these issues are appearing more frequently, I hope you can determine if this is a known behavior or pattern based on your experience.

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### WHAT I KINDLY REQUEST

Before I run additional tests on my side, could you please:

1. Try to **reproduce this behavior** by visiting https://easychr.com from an external link, on **Android + 4G**, and check if the loading screen + WebView appears.
2. Investigate whether **any active layer (CDN, proxy, PWA/service worker, HTTP header, injected script, security policy, etc.)** could be responsible for:
– the unexpected loading screen with the logo,
– the WebView rendering,
– the broken navigation (burger menu and “Read more” button).

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### FINAL THOUGHT

I am not as technical as you are, but it’s possible this behavior depends on the **device, browser version, or context of entry**. Maybe this is a known compatibility issue with some setups or a particular browser context.

Still, the fact remains: **I’m facing these problems more and more frequently**, and they directly affect my visitors.
As I invest a lot in this site and run Google Ads campaigns, **my website needs to be 100% stable and predictable**.

That’s why I’m asking for **a detailed technical analysis from your team**, to help me understand and resolve this as quickly as possible.

Thank you very much in advance for your support.

Best regards,
**Cédric – EasyCHR**