Thank you (checkout screen doesnt work)

Hi mrgeek,

Thanks for reaching to us.

The issue with the thank you page not showing order details after checkout in the WoodMart theme can be addressed by customizing the Thank you page layout using the theme’s page builder.

You can create a custom thank you page layout by going to Dashboard > Layouts > Checkout, then adding a new layout with the type set to Thank you page

Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

I hope this helps resolve your issue.

Best regards,
Hung PD

Hi mrgeek,

Thanks for your patience.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

Hi mrgeek,

Thanks for your patience.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,
Hung PD

Hi mrgeek,

Thanks for your patience.

Please confirm me back if you resolved the issue by yourself https://ibb.co/21vXypLM

Regards,
Hung PD

Hello,

Thank you for the update. It seems that the issue occurs again after deleting the admin account we used for troubleshooting. This likely means that some temporary changes or settings applied during our access were removed.

To resolve this permanently, please create a new administrator account for us or share access again in the Private Content field, so we can review and apply a lasting fix without disrupting your site. Alternatively, we can guide you step-by-step to replicate the changes on your existing admin account.

Please let us know how you would like to proceed.

Regards

Hello,

Please follow these steps:

1. Ensure that the correct Thank You page layout is assigned and published. If you created a custom Thank You page layout using the Layout Builder, make sure it is active and set properly.
2. If you used Elementor to edit the Thank You page layout, verify that the layout is assigned to the Thank You page location in WoodMart’s Layout Builder (Dashboard > Layouts > Checkout > Thank You page).
3. Clear all caching plugins and your browser cache to ensure the latest changes are loaded.
4 Test the checkout process using a test order to confirm the Thank You page displays correctly with order details.

If it doesn’t help, please send us your actual admin access so we can check what is wrong.

Regards

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

At least send the admin access so we can check what is wrong.

As we can see, it is caused by some of the installed plugins since everything is configured correctly. We need to test this with the default theme and without plugins to find the root of the problem.