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Products dissapearing

Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 13, 2026 at 11:10 pm #704279

    memo.cort59
    Participant

    Another bug discovered:
    Products exist and are published, but they do not appear in categories nor tags, even with cache disabled.
    They appear in wp-admin product list and by direct URL. Ran a test without plugins, didn´t work. Ran another test with 2025 theme, products appeared again.
    This confirms a theme-level product visibility / query issue, not cache.
    Please check product visibility filters and archive queries.

    This is one of the products that dissapeared https://amapoliajoyeria.com/product/anillos/anillo-dorado-de-acero-de-titanio-ovalne/

    January 14, 2026 at 10:43 am #704325

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your provided product page URL, and it is showing fine.

    See Screenshot for clarification: https://ibb.co/S4YjTcjm

    Check back your site and check the issue, if you have any questions feel free to contact us.

    Best Regards,

    January 14, 2026 at 6:28 pm #704423

    memo.cort59
    Participant

    Some products are not showing on categories nor tags… The link I provided is one of the products that aren´t apearing… You can only access that product by direct url, that product should appear under this tag –> https://amapoliajoyeria.com/atributo/the-old-money/ and under this category –> https://amapoliajoyeria.com/anillos/ but has dissapeared from both and is not the only product with problem… is just one example, plugin deactivation didn´t fix the problem but when switching themes the products appeared again

    January 15, 2026 at 10:48 am #704512

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    January 15, 2026 at 6:40 pm #704606

    memo.cort59
    Participant

    Done

    January 16, 2026 at 3:27 pm #704714

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
    Looking forward to collaborating with you!

    Best Regards,

    January 19, 2026 at 9:48 pm #705144

    memo.cort59
    Participant

    Yes, go ahead… CDN is also deactivated now… We are waiting just for the bug to be solved to go live with the website

    January 20, 2026 at 11:25 am #705220

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to Theme Settings > Shop > Variable products > disable the option “Hide variation Parent” and check the issue: https://ibb.co/FqbM946H

    Best Regards,

    January 20, 2026 at 7:22 pm #705356

    memo.cort59
    Participant

    Hi, thanks, this fixes it and it´s not a bug. However I want to:
    – Hide parent products when the atribute is color – Wan´t to see listings with different color products but hide the pared which usually will show as a repeated color
    – Show parent product when the atributo is size – This is the case where the product is dissapearing, I don´t want the same product 4 times, for each size… but I wan´t a single one representing all sizes but not dissapearing from the listings…

    How to do that?

    January 21, 2026 at 10:56 am #705440

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    The theme doesn’t have this built-in per-attribute control; it only has the global “Show single variation” and “Hide variation parent” options. So, to achieve this, there is no option in theme settings to control the variation per attribute. It requires customizations and this is beyond our limitations and support policy.

    Please follow this guide how it works: https://xtemos.com/docs-topic/show-single-variation/

    Best Regards,

    January 21, 2026 at 7:25 pm #705537

    memo.cort59
    Participant

    ok thanks… maybe this could be a good function for the theme to have in the future… You can close this topic

    January 22, 2026 at 8:59 am #705586

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for your understanding and for the valuable suggestion. We appreciate your feedback and will pass it along to our development team for future consideration.

    We are now closing this topic. If you have any other questions or need assistance in the future, feel free to open a new ticket.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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