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Translation Not Working Despite Following All Documentation Steps – Need Help

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  • February 13, 2026 at 10:33 pm #708553

    robin-6112
    Participant

    Hello,

    I desperately need help with translating my site. Despite following every single step and option detailed in your documentation, nothing works and my site remains completely in English.

    Here’s what I’ve already tried:

    – Followed ALL translation steps from the official documentation
    – Used Loco Translate plugin as recommended
    – Manually uploaded .po and .mo files to theme and his child-theme
    – Set WordPress language to French in Settings → General
    – Do the update langage
    – Verified language files are properly named (fr_FR.po / fr_FR.mo)
    – Cleared all caches (browser, WordPress, server)

    RESULT: The site remains 100% in English. No translations appear anywhere.

    I’ve exhausted all options mentioned in your documentation and spent hours troubleshooting. I really need assistance to get this working.

    Could you please provide:
    – Step-by-step debugging guidance
    – Common issues that might cause complete translation failure
    – Any known conflicts with specific plugins/settings

    My setup:
    – Theme: Woodmart
    – WordPress Version: 6.9.1
    – Elementor Version: 3.35.4
    – PHP Version: 8.2
    – Active Translation Plugin: Loco Translate
    – Target Language: French (fr_FR)

    Thank you for your help.

    Best regards,
    Robin

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    February 14, 2026 at 11:18 am #708580

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please use the Loco Translate plugin on your site. After installing the plugin, please navigate to Loco >> Themes >> Woodmart >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    Also, please navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    Also, please navigate to Loco >> Plugins >> Woodmart-Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    https://wordpress.org/plugins/loco-translate/

    Note:

    1. Custom (recommended)
    2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

    https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

    If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.

    https://localise.biz/wordpress/plugin/manual/filesystem

    If the issue still exists then please send me the WP admin login details of your site so I will check and solve the issue for you.

    For more information, please read the theme documentation here:
    https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/

    Also to update the theme translation in the future after the theme update, please read and follow the instructions here:
    https://xtemos.com/docs-topic/theme-translation/

    Best Regards,

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