Widgets are removed from Shop page Widget Area after Dynamic Widgets update

Hello,

We have reviewed your conversation with the support of the “Dynamic Widgets” plugin, but the situation is still unclear to us. In particular, we don’t fully understand which specific widget was tested and how long the observation period lasted.

First of all, we would like to remind you that when you switch the theme or the Woodmart Core plugin, our widgets are moved to the Inactive Widgets area. This is the default behavior of WordPress.

At the moment, we can see that all widgets on your website are in their correct places.

To better understand the issue, we kindly ask you to create a test website where you configure the following four widgets:

WooCommerce Brand Layered Nav
Filter Products by Attribute
Woodmart WooCommerce Layered Nav
Mailchimp Sign-Up Form

Then please monitor this setup and note at what point (if any) a widget disappears. This will help determine whether the issue is related to the plugin or the theme.

Best Regards,

Hello,

Unfortunately, we cannot make changes to the WordPress core. However, you can significantly simplify this process by using the Widget Importer & Exporter plugin. It allows you to save your current widget configuration and quickly restore it after switching themes or making other changes.

Best Regards.

Hello,

Yes, the Widget Importer & Exporter plugin should work with widgets used in WoodMart, including the WoodMart WooCommerce Layered Nav widget.

Best Regards

Hello,

You’re Most Welcome!

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.