Hello XTemos Team,
I need your urgent assistance with a critical issue affecting our live business website.
Website:
https://uapco.store
Environment:
• WordPress.com Business Hosting
• Latest WoodMart Theme
• WooCommerce
• Elementor
• WPML (Latest Version)
Issue:
The Arabic homepage (https://uapco.store/ar/) becomes blank when the WoodMart theme is active.
The English homepage works correctly.
If I switch to the default WordPress theme (Twenty Twenty-Five / Twenty Twenty-Two), the Arabic homepage loads perfectly.
As soon as I activate WoodMart again, the Arabic homepage becomes blank.
This issue is affecting our live business website.
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Investigation already completed
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1. WPML Support
The WPML support team investigated the staging website and confirmed:
• The Arabic homepage works correctly with the default WordPress theme.
• The issue only occurs when the WoodMart theme is active.
• They identified a fatal PHP memory error during testing.
Video from WPML Engineer:
https://kommodo.ai/recordings/m3M0EM10a8fksw8j6dHW
https://kommodo.ai/recordings/YdejJjZ7GsxIkbkD9Lx7
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2. WordPress.com Support
The WordPress.com engineering team also completed a full investigation.
Their findings:
• No hosting issues.
• No server configuration issues.
• No caching issues.
• PHP Memory Limit is already 512 MB (maximum available on WordPress.com).
• They confirmed the issue only happens while rendering the page with WoodMart together with WPML.
They advised me to contact the WoodMart developers because they believe the excessive memory usage is occurring inside the theme during page rendering.
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Additional Information
This is not my first website using the WoodMart theme.
I have built and managed several multilingual WooCommerce websites using WoodMart, and I have never experienced this type of issue before.
That is why I believe there may be a compatibility issue or unexpected memory consumption in this particular installation.
I have attached:
• WordPress.com investigation screenshots
• WPML support screenshots
• Videos from the WPML engineer
WordPress.com also confirmed that if you need PHP error logs or server logs during your investigation, they are happy to provide them.
I have also prepared a staging website with administrator access for your testing.
This issue is urgent because it is affecting our live business website.
Please investigate the root cause and let me know if you need any additional information.
Thank you very much.
.
