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Critical error after importing WoodMart prebuilt website

Viewing 5 posts - 1 through 5 (of 5 total)
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  • August 28, 2026 at 1:49 pm #727757

    oleksandrskarga
    Participant

    Hello. I purchased the WoodMart theme on ThemeForest and installed it on my WordPress website.

    I am trying to use the WoodMart Camping prebuilt website. The import completes successfully, but when I open the website, WordPress displays: “There has been a critical error on this website.”

    I also tried importing another WoodMart prebuilt website (EDC), and the same problem occurs.

    I contacted my hosting provider (HOSTiQ). They checked the server logs and told me that they could not find PHP errors that explain the WordPress critical error. They recommended contacting the WoodMart developers because the problem appears after importing WoodMart prebuilt websites.

    My website is: eli-camping.com.ua

    Could you please help me find the cause of this problem and tell me how to fix it?

    Thank you.

    August 28, 2026 at 2:52 pm #727764

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for contacting WoodMart Support. We’ll be happy to assist you with your request.

    Before we continue, we have one quick question for you:

    Where did you first hear about WoodMart?

    We really appreciate your help with this. It takes just one click, but your answer is extremely valuable to us and helps us understand how customers discover WoodMart:
    https://tally.so/r/rj8qWl

    Now, let’s get back to your request.

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    August 28, 2026 at 10:21 pm #727773

    oleksandrskarga
    Participant

    Hello,

    I have added the temporary WP-ADMIN login details in the Private Content field below.

    Thank you.

    August 29, 2026 at 11:34 am #727785

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your given logins are not working for me, Can you please share the correct logins so I will further check on your site and let you know the solution?

    Best Regards

    August 29, 2026 at 7:11 pm #727802

    oleksandrskarga
    Participant

    Hello,

    I have updated the login details. They are working now.

    Thank you.

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Viewing 5 posts - 1 through 5 (of 5 total)