Hi Woodmart Support Team,
I’m running into an issue where the mobile menu (hamburger icon) isn’t functioning — it just redirects to #.
My site: gadgetsasa.co.ke
Oddly, the mobile menu works fine on desktop when I shrink the browser window or use Chrome DevTools’ device mode, but it fails to open or load on actual mobile phones.
Troubleshooting steps I’ve already tried:
Header Builder: Verified the “Mobile menu” element is correctly placed in the Mobile Header layout within Woodmart’s Header Builder.
Menu Assignments: Set up dedicated WordPress menus and assigned them to both the “Primary Menu” and “Mobile Side Menu” locations.
Theme Settings: Turned on “Mobile Bottom Toolbar” under Theme Settings > Header > Mobile Bottom Toolbar.
Caching & JS Optimization:
Disabled JS deferral/delay and script combination in SG Speed Optimizer to test.
Excluded core Woodmart scripts (helpers.min.js, mobileNavigation.min.js, clickOnElements.min.js) from render-blocking JS delay rules.
Cleared SiteGround’s Dynamic Cache and Memcached, then tested on real mobile devices using Incognito mode and mobile data.
Even after all of this, the mobile menu still doesn’t respond.
Could you let me know if this points to a known script conflict, or if there’s a specific Woodmart setting that could be blocking the mobile navigation scripts from firing on actual mobile viewports?
Thanks for your help.
.
