Home Forums WoodMart support forum How to cotact with your ticket service?

How to cotact with your ticket service?

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #728127

    487762723
    Participant

    How to cotact with your ticket service?

    #728166

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I’m sorry for the frustration and inconvenience.

    Regarding support, you can contact our support team by submitting a ticket through the WoodMart support forum. This is the official WoodMart support system where you can create a ticket and get assistance with theme-related issues.

    Regarding the woodmart.zip upload, you normally don’t need to upload the ZIP directly to the WordPress server. If you’re getting an error while uploading it through Appearance > Themes > Add New > Upload Theme, please send me a screenshot of the error, and I’ll guide you through the correct installation method.

    For detailed instructions, please follow this official installation guide:
    https://xtemos.com/docs-topic/installation-process-3/

    If the issue remains, share the WP login details so I can check and install the theme on your site.

    Best Regards

    #728179

    487762723
    Participant

    1. I can’t upload woodmart.zip , u can check the attachment, the upload method is correct.
    2. I heard there is woodmart.zip and woodmart-child.zip, but now I only find woodmart.zip, if it is ok for just uploading woodmart.zip?
    thanks for reply.

    #728180

    487762723
    Participant

    pls check attachment

    Attachments:
    You must be logged in to view attached files.
    #728196

    487762723
    Participant

    hello, your reply is so slow,
    1. I have uploaded woodmart.zip sucessfully
    2. I heard there is woodmart.zip and woodmart-child.zip, but now I only find woodmart.zip, if it is ok for just uploading woodmart.zip?
    pls reply to me asap

Viewing 5 posts - 1 through 5 (of 5 total)