Hello,
I’m sorry for the frustration and inconvenience.
Regarding support, you can contact our support team by submitting a ticket through the WoodMart support forum. This is the official WoodMart support system where you can create a ticket and get assistance with theme-related issues.
Regarding the woodmart.zip upload, you normally don’t need to upload the ZIP directly to the WordPress server. If you’re getting an error while uploading it through Appearance > Themes > Add New > Upload Theme, please send me a screenshot of the error, and I’ll guide you through the correct installation method.
For detailed instructions, please follow this official installation guide:
https://xtemos.com/docs-topic/installation-process-3/
If the issue remains, share the WP login details so I can check and install the theme on your site.
Best Regards