Hi Support Team,
We purchased your theme and initially installed it on a subdomain for testing purposes. Now, when we try to set up the same theme/application on another subdomain, we receive the following message:
“It seems that this purchase code is already activated. You can deactivate it in your account on our website.”
We understand that the license is intended for a single domain, and we agree with that licensing policy. However, in our case, we are using only one main domain, with multiple subdomains/locations under the same domain structure.
For example, our main domain is:
abc.au
Under this single domain, we have multiple locations:
http://www.abc.au/melbourne
http://www.abc.au/sydney
http://www.abc.au/brisbane
http://www.abc.au/adelaide
http://www.abc.au/tasmania
All of these are part of the same main website/domain (abc.au) and are not separate domains.
Our requirement is to use the same theme/application across these locations while maintaining everything under the one main domain. The initial installation on the subdomain was only for testing, and we now need to move/setup the application for the actual location structure.
Could you please clarify how the license activation works in this situation?
Specifically:
1. Does the license consider each subdomain/location as a separate website?
2. If all installations are under the same main domain, can the same purchase license be used?
3. Is there any recommended setup from your side for using the theme across multiple locations under a single domain?
4. If a single license does not support using the theme across multiple subdomains under the same main domain, then unfortunately there would be no practical value for us in purchasing this theme.
We are using one main domain only, and the multiple locations are part of the same website/business structure. We would appreciate your guidance on how to activate the license correctly without purchasing additional licenses for each location.
Thank you for your support.
.
