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Dummy content. Import AJAX problem

Viewing 20 posts - 1 through 20 (of 20 total)
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    Posts
  • September 14, 2018 at 7:45 am #77074

    MiklPelevin
    Participant

    Hello,
    When I try to import demo content it show message “Import AJAX problem. Please, try import data manually.”
    What should I do? And how to import data manually?

    Thanks

    September 14, 2018 at 8:21 am #77082

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    As we can see, you have already imported something from our dummy content but it is not full. Could you please reinstall your WordPress installation so we can do a fresh dummy content import for you?

    Kind Regards
    XTemos Studio

    September 14, 2018 at 8:46 am #77088

    MiklPelevin
    Participant

    Ok, I reinstalled WordPress

    September 14, 2018 at 8:47 am #77089

    MiklPelevin
    Participant

    What’s next?

    September 14, 2018 at 8:50 am #77092

    Artem Temos
    Keymaster

    We still see the content you had before so you didn’t reinstall it https://gyazo.com/a29182c855e01cdafc6bda5cc4037d48
    It should be a fresh installation

    September 14, 2018 at 9:25 am #77095

    MiklPelevin
    Participant

    Done

    September 14, 2018 at 9:51 am #77100

    MiklPelevin
    Participant

    I reinstalled WordPress, and deleted the dummy content

    September 14, 2018 at 9:52 am #77101

    Artem Temos
    Keymaster

    The problem is that your server blocks cURL requests to our server to download all images https://gyazo.com/8676db19698aacfb5d067b36d391437f
    And it breaks all the import functionality. Try to contact your hosting provider for help in this situation.
    Example URL that can’t be reached http://dummy.xtemos.com/woodmart/demos/wp-content/uploads/sites/2/2017/06/banner-home-base-2.jpg

    September 14, 2018 at 10:08 am #77108

    MiklPelevin
    Participant

    Is it possible to import the dummy content manually?

    September 14, 2018 at 10:22 am #77110

    MiklPelevin
    Participant

    I’m waiting for a response from the hosting provider.

    September 14, 2018 at 11:13 am #77114

    Artem Temos
    Keymaster

    Any kind of import will not work correctly in this situation. Or you will get all the content without images placeholders.

    September 14, 2018 at 12:47 pm #77140

    MiklPelevin
    Participant

    Hosting provider response:

    When accessing the site dummy.xtemos.com from the console of our account, we see that it is not available on both 80 and 443 port:

    cl29585@kimmy:~$ telnet dummy.xtemos.com 80
    Trying 193.169.189.246…
    ^C
    cl29585@kimmy:~$ telnet dummy.xtemos.com 443
    Trying 193.169.189.246…
    ^C

    This may mean that incoming traffic from our server 92.53.98.191 is blocked on the side dummy.xtemos.com

    To solve this problem, you need to contact the resource administrator dummy.xtemos.com to clarify the presence of IP address blocking 92.53.98.191

    we also want to note that on our part the ip address 193.169.189.246 is not blocked.

    September 14, 2018 at 1:46 pm #77146

    Artem Temos
    Keymaster

    We checked with our host and they say that 92.53.98.191 is not blocked from our side as well. Note that our server is accessible for all and you can visit this page to test as well http://dummy.xtemos.com/woodmart/demos/wp-content/uploads/sites/2/2017/06/banner-home-base-2.jpg

    September 16, 2018 at 8:05 am #77346

    MiklPelevin
    Participant

    Unfortunately, this file dummy.xtemos.com/woodmart/demos/wp-content/uploads/sites/2/2017/06/banner-home-base-2.jpg also not available from our server.

    For further diagnosis of this problem, please request technical support resource dummy.xtemos.com
    trace from their server 193.169.189.246
    For example, you can trace by using the command

    mtr -r-C 100 92.53.98.191

    September 16, 2018 at 8:06 am #77347

    Artem Temos
    Keymaster

    Could you please ask your host for trace information of our server for 5 minutes? We don’t have any blocks for your IP.

    September 16, 2018 at 10:10 am #77365

    MiklPelevin
    Participant

    Did the trace:

    Start: Sun Sep 16 12:38:17 2018
    HOST: kimmy.timeweb.ru Loss% Snt Last Avg Best Wrst StDev
    1.|– 92.53.96.1 0.0% 300 4.8 3.3 0.4 11.8 1.7

    2.|– 185.141.124.241 0.0% 300 10.1 0.5 0.3 10.1 0.9

    3.|– 185.141.124.144 0.0% 300 8.0 8.1 7.9 16.7 0.8

    4.|– ??? 100.0 300 0.0 0.0 0.0 0.0 0.0

    real 5m0.427s
    user 0m0.072s
    sys 0m0.132s

    September 16, 2018 at 6:27 pm #77406

    Artem Temos
    Keymaster

    As we can see, you already imported our dummy content. Do you have any additional help?

    September 16, 2018 at 6:35 pm #77407

    MiklPelevin
    Participant

    I imported the data manually
    If this is enough for the normal operation of the template, then there are no more questions.

    September 17, 2018 at 6:07 am #77441

    Artem Temos
    Keymaster

    Yes, you can start working with this. Feel free to contact us when you will have any extra questions.

    September 17, 2018 at 7:38 am #77470

    MiklPelevin
    Participant

    Ok,
    Thanks

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