Home not working

This topic has 27 replies, 2 voices, and was last updated 7 years, 4 months ago by Artem Temos.

Viewing 28 posts - 1 through 28 (of 28 total)

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December 21, 2016 at 2:31 pm #8168

mariacristal
Participant

Hi,

I created the home page, haven’t edit the demo but I’m not able to see it.
https://luletta.com

I deactivated all plugins and only activated the rerquired ones to see if it worked but didn’t. Please help.

December 21, 2016 at 3:01 pm #8173

Artem Temos
Keymaster

Hello,

Thank you so much purchasing our theme and contacting our support center.

Are you able to provide us your admin access since we can’t see your website now because of maintenance mode enabled?

Kind Regards
XTemos Studio

July 5, 2017 at 10:26 pm #15982

mariacristal
Participant

Hi,

I have a background video from youtube on my site but I want the music to be on from this video. Please advise.

On the other hand, how may I change the share follow buttons so that when the “email icon” is clicked it sends an email to me.

July 5, 2017 at 10:27 pm #15983

mariacristal
Participant

I want the youtube video to work on mobile devices but it shows only as black? Please advise. Thanks.

July 5, 2017 at 10:43 pm #15985

mariacristal
Participant

Hi,

I have a background video from youtube on my site but I want the music to be on from this video. Please advise.

On the other hand, how may I change the share follow buttons so that when the “email icon” is clicked it sends an email to me.

I want the youtube video to work on mobile devices but it shows only as black? Please advise. Thanks.

https://www.luletta.com/prueba-cw/

July 6, 2017 at 6:07 am #15999

Artem Temos
Keymaster

Hi,

Sorry, but Visual Composer doesn’t have video music if you set it for row. It also doesn’t work on mobile devices. You can try use video element instead or add it with Revolution Slider plugin.

Email button is developed to send a link to a “friend”. There are no other options for it.

Regards

July 6, 2017 at 12:13 pm #16045

mariacristal
Participant

Oh wow. All negative answers.

July 6, 2017 at 12:21 pm #16046

Artem Temos
Keymaster

We are sorry about that. But there are no such features in our theme, and additional code customizations are out of theme support scope.

July 6, 2017 at 2:47 pm #16059

mariacristal
Participant

Hi,

I am able to play on mobile device if it is from youtube but it doesn’t play when it’s an html file (the video). So what I figured was doing two sliders, one with visibility on web (this one is an html file because I don’t want the youtube logo visible). Another slider with visibility only on mobil. My problem is now I have the empty space of either one. Is their anyway I remove the space not visible on either? I don’t know if my question is clear.

July 6, 2017 at 3:06 pm #16060

mariacristal
Participant

Got it. Instead of two slides. I made two layers. One visible on mobile. One visible on web. Thank you.

July 6, 2017 at 3:27 pm #16062

mariacristal
Participant

May I remove the sidebar menu on mobile?

July 6, 2017 at 6:29 pm #16066

Artem Temos
Keymaster

Hi,

Could you please send us a screenshot of the sidebar you want to remove?

Regards

July 6, 2017 at 8:24 pm #16069

mariacristal
Participant

Please check how can I remove that blank white space on top? I don’t want menu, top bar or anything and it’s still there.

On the other hand, how may I hide the menu symbol on mobile?

July 6, 2017 at 9:05 pm #16070

Artem Temos
Keymaster

But we don’t see the white space or even menu icon on your website. Could you please provide a screenshot?

July 6, 2017 at 9:07 pm #16071

mariacristal
Participant

Hi,

I was able to fix it with a CSS code you had on another thread.

July 7, 2017 at 6:15 am #16072

Artem Temos
Keymaster

Hi,

OK, do you have any additional questions we can help you with?

Regards

July 10, 2017 at 3:30 pm #16176

mariacristal
Participant

Yes, please. I don’t know why my video has a black background on the slider revolution and I haven’t been able to change it to white.

July 10, 2017 at 5:29 pm #16178

Artem Temos
Keymaster

Could you please provide a screenshot for better understanding?

July 10, 2017 at 10:40 pm #16190

mariacristal
Participant

Look at the screenshot, it has a black space I don’t know how to remove but it’s inside the slider revolution.

July 11, 2017 at 6:24 am #16194

Artem Temos
Keymaster

Please, upload a screenshot less than 512 KB.
Sorry for the inconvenience.

July 11, 2017 at 12:58 pm #16214

mariacristal
Participant

Sure, sorry for that.

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July 11, 2017 at 1:24 pm #16216
Artem Temos
Keymaster
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
```
.fullcoveredvideo audio, .fullscreenvideo audio .fullcoveredvideo video, .fullscreenvideo video {
    background: #fff;
}
```
July 11, 2017 at 1:58 pm #16217

mariacristal
Participant

You’re awesome. Thank you so much.

July 11, 2017 at 2:30 pm #16218

Artem Temos
Keymaster

You are welcome!

August 13, 2017 at 1:28 pm #17504

mariacristal
Participant

Hi,

I’m interested in become a hosting reseller and I saw a great theme called ArkaHost but since my site has always been BASEL I was wondering if it’s compatible with WHMCS. Please advise.

I also love how the following theme looks physically, webdesign-finder.com/digitboost/.Do you think I can make Basel look like this?

On a complete other hand, does Gravity Form Plugin work with Basel instead of using ContactForm7?

August 13, 2017 at 4:45 pm #17508

Artem Temos
Keymaster

Hi,

Unfortunately, we didn’t test our theme with this plugin and can’t guarantee that it will look as the example you sent.
But it should work with Gravity Forms plugin without any problems.

Regards

August 13, 2017 at 4:46 pm #17509

mariacristal
Participant

alright. Thank you so much.

August 13, 2017 at 4:48 pm #17511

Artem Temos
Keymaster

You are welcome.
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