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Woodmart templates not working

Viewing 18 posts - 1 through 18 (of 18 total)
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    Posts
  • October 27, 2018 at 3:33 pm #85573

    PD11
    Participant

    Hi,

    I can’t add a Woodmart WPBakery template to any page. When I click on a template and add it, nothing happens.

    Could you please check? Thanks.

    Best,
    Paul

    October 27, 2018 at 6:57 pm #85586

    Elise Noromit
    Member

    Hello,

    I am checking your site and WP Bakery Page builder works well on pages: http://prntscr.com/lb6xar

    When you enter the page, the page is in Classic WordPress mode, switch to Backend or Frontend.

    I have limited access. Navigate to WP Bakery page builder > Manage Roles and activate WP Bakery on post and products

    Delete the page 1a_testing

    Best Regards

    October 28, 2018 at 9:06 am #85643

    PD11
    Participant

    Hi Elise,

    Yes, the WP Bakery Page builder is working, but that is not the issue here.

    Again, I can’t add a Woodmart WP Bakery template. Please check the screencast in the private content and attached screenshot. Thanks.

    Paul

    October 28, 2018 at 9:39 am #85649

    PD11
    Participant

    added new upload

    Attachments:
    You must be logged in to view attached files.
    October 28, 2018 at 10:36 am #85651

    Elise Noromit
    Member

    Hello,

    Please deactivate all the third parties plugins not related to the theme and check again.

    I have checked at our side the template is added properly https://gyazo.com/110d2ff1617a6a9dcd1b7d04b3b7d752

    Best Regards

    October 28, 2018 at 11:38 am #85655

    PD11
    Participant

    Hi Elise,

    I’ve deactivated all plugins that didn’t came with the theme, but unfortunately that didn’t work (see attachment).

    Do you have another solution? I’d like the templates to get working.

    best,

    Paul

    Attachments:
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    October 28, 2018 at 1:06 pm #85663

    Elise Noromit
    Member

    Hello,

    Please provide me full admin access, make the full backup of your site, and confirm permit for deactivating all the plugins.

    Best Regards

    October 28, 2018 at 5:14 pm #85701

    PD11
    Participant

    Hi Elise,

    I’ve granted you full access, please find the website credentials again in private content.

    Backup of the webshop is made, but please don’t deactivate (or at least only a few minutes) the plugin ‘Restricted Site Access’. The webshop must not be visible for anyone or Google crawlers.

    thanks,

    Paul

    Attachments:
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    October 28, 2018 at 6:43 pm #85713

    Artem Temos
    Keymaster

    Could you please send us your FTP access as well? We have to take a closer look at the problem.

    October 29, 2018 at 6:32 am #85747

    PD11
    Participant

    Sure, see private content.

    October 29, 2018 at 7:02 am #85752

    Artem Temos
    Keymaster

    We can’t connect to the server with the credentials you sent. Please, check them.

    October 29, 2018 at 6:28 pm #85972

    PD11
    Participant

    Hi,

    That is strange, I did check it before, but cannot login either.

    I’ve changed the password and tried it myself, it is working. See private content.

    October 29, 2018 at 6:30 pm #85973

    PD11
    Participant

    Please check again for credentials, the password was not visible in the correct way.

    October 29, 2018 at 8:03 pm #85989

    Artem Temos
    Keymaster

    Hi,

    We have debugged this and find an error cURL error 7: Failed to connect to woodmart.xtemos.com port 443: Connection refused and it means that PHP can’t request template data from our server. It may be some problem with your SSL configuration. Try to contact your hosting provider for help in this question.

    Regards

    October 31, 2018 at 6:55 pm #86334

    PD11
    Participant

    I’ve contacted my hosting company and they are asking me this:

    ‘on which IP are you setting up the connection? The IP is maybe blocked’

    And another question:

    ‘bureacro.nl uses SSL, the woodmart link is not using SSL. Why is that?’

    Hope we can find a solution soon as my customer would like to use the woodmart templates.

    Best,

    Paul

    October 31, 2018 at 7:44 pm #86359

    Artem Temos
    Keymaster

    Our IP is 138.201.123.145 and your IP is not blocked on our side. And the URL use HTTPS and SSL is configured correctly on our side. All other customers can download templates without any issues.

    November 1, 2018 at 4:54 pm #86597

    PD11
    Participant

    Hi Artem,

    The IP address was blocked by my hosting company (because of extensive load on the server). Anyway, they white listed the IP address and it is working now.

    Thanks for helping me out & finding a solution!

    Best regards,

    Paul

    November 1, 2018 at 7:40 pm #86650

    Artem Temos
    Keymaster

    Great, you are welcome!

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