Home › Forums › WoodMart support forum › Woodmart iPhone bug

Woodmart iPhone bug

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 30, 2018 at 12:22 pm #92746

    clickbizz
    Participant

    Hello,

    We are making a website with the woodmart theme. We did not use any type of weird coding to cause this problem.

    The problem is: the website doesn’t load correctly on iPhone it seems like it puts the content in the background or something like that!

    Can you please help us out we are willing to give you a login so you can help us fix the problem!

    November 30, 2018 at 1:59 pm #92811

    Elise Noromit
    Member

    Hello,

    Please update your theme. Here is the tutorial how to do it correctly: https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

    December 3, 2018 at 8:23 am #93362

    clickbizz
    Participant

    Hello,

    This did not fix our problem. Do you have any other suggestions or do you want to take a look yourself? You got the logins so maybe you can take a look?

    Greetings

    December 3, 2018 at 10:30 am #93379

    Artem Temos
    Keymaster

    Hi,

    You need to clear your browser cache and check again. And be sure that you don’t have any optimization and cache plugins installed.

    Regards

    December 5, 2018 at 3:00 pm #94084

    clickbizz
    Participant

    Hello,

    We cleared the browser cache and the history and we also disabled all optimisation and caching plugins.

    We are using an iPhone 8 with iOS 12 we tested it with chrome firefox and safari we don’t have the bug on the iPhone 7 with iOS 11

    December 5, 2018 at 3:43 pm #94104

    Artem Temos
    Keymaster

    Hi,

    Try to test it on iPhone 8 in Safari in the incognito tab. We checked it and it works correctly.

    Regards

    December 6, 2018 at 9:39 am #94304

    clickbizz
    Participant

    We found a workaround for the bug. We disabled the transition on mobile/small screens and after that it worked!

    Here is the code (It only happend on devices with iOS 12)


    @media     only screen and (max-width: 1024px) {
    .notransition {
    -webkit-transition: none !important;
    -moz-transition: none !important;
    -o-transition: none !important;
    transition: none !important;
    }
    }
    We hope you can do something back for us.

    Greetings

    December 6, 2018 at 10:15 am #94329

    Artem Temos
    Keymaster

    Thank you for sharing your solution. We will check this on our side and see what can we do in our theme in the future.

  • Author
    Posts

Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)