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Issue with design

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #96146

    Faceandskin
    Participant

    Dear developers,

    I had purchased in October the Basel theme. It has a very good design and worked very well.
    But now i do have some problems.

    The design gets broken sometimes. This happens randomly. I don’t know what the issue is. It would be great if someone could help me with it.

    Woocommerce version: 3.5.2
    Did not update to wordpress 5.0

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    #96153

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Such kind of problems usually appears because of some external plugins that cache/minify your website CSS files and don’t load them correctly. Or if you have some problems with CDN or your own server availability.

    Kind Regards
    XTemos Studio

    #96155

    Faceandskin
    Participant

    Thank you for your quick reply!

    How can we figure out which plugin is causing this problem?

    Do i need to send you login details or?

    #96176

    Hello,

    Deactivate all the third parties plugins not related to the theme and activate them one by one checking the issue to discover which one causes the problem.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)