Reply To: Back up Update and Speed

Hello,

1. We can’t say why the plugin doesn’t work for you. Probably you may need to contact plugins developers for help. As for backup, you can do it manually on your server or contact your hosting provider support and ask them to do this for you.

2. Probably, you just trying to install a wrong file. Here is a solution to this problem https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.47436135.1337139932.1488383483

3. There are a lot of factors that may affect your site speed. You can check is it happened only with our theme by switching to any other default WordPress theme and compare site loading speed.

Regards