Reply To: Problem in Importing some products from supplier

Hello Elise,

Is there any way to have a short call with me to explain the whole topic in detail.
Let me try out here:

1. We have installed Bigbuy plugin (supplier plugin) for all products to be imported from their catalog to our woo-commerce store.

2. Through that plugin we login to supplier portal select the products and click publish.

3. Once we click publish of selected products(1800) we received around 800 products only in our Woo-commerce store installed with Woodmart theme.

4. Missing is around 1000 products to be loaded in our store, we requested Bigbuy to check why all products are not published and they replied about theme issue & they said all products are reaching my store through Bigbuy channel but it is getting filtered out by theme so not getting all products in my store and sent us the log file which is all communicated to you in previous message.

5. We checked the log file showing error & opened a ticket with TMD hosting (our hosting provider – http://www.tmdhosting.com) – ticket no: #679628 – you can contact them directly with this ticket reference no.

6. TMD hosting also replied to us which is communicated to you in earlier communication saying about the issue from theme side.

All the log files can be accessed as all credential are shared and everything is mentioned in the previous message.

please let us know what else is required.
Looking forward for quick response & resolution as it’s getting very much delayed for us.

Thanks for understanding.

If possible I am open for a phone call discussion, phone number mentioned in private content.

Regards
Partha.