Reply To: Products photos are not available in the shop page

Hi there,

i found this ticket because I’m also having a problem with images appearing blank on the shop page. The problem is only occurring on the desktop Chrome browser on Mac (everything works fine on Safari and Firefox). I do not have a PC or Android phone to test Chrome for Windows or mobile. I have tested my site with all plugins deactivated (except for Woodmart Core, Elementor and WooCommerce) and it does not fix the issue. I have provided a link to my site’s staging environment with only those three plugins activated.

Here are some more details about the issue:

The problem is “responsive”: Individual product images will reappear when I resize the window to cross one of the responsive thresholds (i.e., changing the width of the window to force a transition from desktop to tablet will make some images reappear and different ones disappear).

Images affected are predictable: The problem affects images in the same location on the shop page for different categories. The blank product images affect all products on the fourth row of a product grid that is 3 columns wide (desktop width), and the 7th row of product grids that are 2 columns wide (tablet and mobile width).

Shop page and product grids affected: The problem occurs on shop/category pages as described above as well as product grid widgets on other pages. My main page has a 4 column x 2 row grid and both images in the first column are blank.

Thank you for looking into this issue.

Best,
Greg