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Elise Noromit
Hello,
By default, The speed of the 360 product view depends on the number of images, you have added to the view. The more images, the slower rotation.
If you do not like that, you need to add a custom snippet into the function.php of the child theme as provided by my colleague in #407690
There two ways to find this file: WP admin panel and FTP.
1. You can find the file in the Dashboard > Appearance > Theme file editor: https://gyazo.com/ca2d6f7bb19997e67e393832cdba3e8a
2. Then select the proper theme and the proper file: https://gyazo.com/7a043c001983e3ef54c8c827bc80a903
As soon as you add the code, you need to activate the child theme.
If you want to add the code to the file via FTP, you need to select wp-content folder > themes > select the child theme > find the functions.php file and insert the code.
The child theme should be activated.
If you have any questions please feel free to contact us.
Best Regards