Reply To: Problem with migrating site from development subdomain to root domain

Hello,

Sorry to hear about all the inconvenience caused.

Sorry to say Site Migration is a concern which isn’t included in the Item Support policy so we can’t say much about that.

Actually, it is not possible to know how the website will look after you activate our Theme on the Live website since we are not aware of any plugins, widgets, shortcodes or maybe some customizations in code made on it. If you want to make it look like the live preview on ThemeForest then you just need to import our dummy content on the fresh WordPress installation. This information is described in our documentation and it is the natural way how any WordPress theme on Themeforest works. So as an alternative, you can install our theme to the existing website but we are not responsible for any issues that may be caused by your previous website code, settings, content etc. Of course, we will help you with all the problems that will be related to our theme. But if you are asking about the safest way, then it should be made as we described previously. Also, it is not necessary to do this on your live website. We suggest you duplicate it on your server and do all the work there. Then, you will be able to transfer to a newly developed website instead of your existing one.

Lastly, we are glad that we could be of some help.

Feel free to contact us anytime, when you have any additional questions.

Thanks for contacting us!
Have a great day !

Topic Closed.
Best Regards