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Sorry to hear about the inconvenience but we have checked your Site, your WoodMart theme and WoodMart Core plugin is not updated to the latest version. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35.

Kindly, please first update your Theme and Core plugin to the latest version, following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards