Reply To: TETHYS THEME – UPDATED NEEDED! URGENT!

Hello! I spoke to Elementor as you requested. It seems as though the fatal error (according to them) is on the theme’s end; but the cart issue (cart not showing up) is Elementor’s problem they are trying to fix that is affecting other sites as well. They did request that I speak to you (the theme) and state that there are definitely some issues the theme has with the new updates. Below is their reply to this issue; if you have a moment to take a look. Thank you so much!! 🙂

Their message to me:

Hello Zenia,

Hope you are doing well.

Regarding the data updater, the issue seems to be caused due to the theme; as soon as I changed the theme to the default theme and tried to update the data, it worked without any issue.

I have recorded one detailed screencast for you please check: https://www.loom.com/share/5926170290194936917a3a3508d34674

Here in the support channel, we are only able to provide support to Elementor and its issues- Support Scope. Unfortunately, there is not much we can do as we do not have control of the theme’s code or are aware of its features.

So further regarding the empty menu cart, this is the bug from our end with the latest Elementor version. Our developers are working on it and this will be fixed soon. As of now, the workaround is to use the Hello Elementor theme or use the Elementor’s menu cart widget.

Just a note, always open a new ticket for the new issues to avoid confusion and delayed response.

I hope this helps, let me know how it goes.

Regards,
Priya/Elementor

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Thank you so much! I love this theme; and I love XTEMOS, so I absolutely would love if this issue could be resolved. Their suggestions are to change the theme entirely; because of the cart issue; but I do want to remain loyal to this theme if I can. 🙂 <3