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#476232

supp0rt
Participant

Thank you for your feedback. I would kindly ask if you have added the IP of the server on your hosts file on the operating system that you use (Windows Or Mac).

Here is a guide on how to make the change
Windows User: https://support.managed.com/kb/a683/how-to-modify-your-hosts-file-so-you-can-work-on-a-site-that-is-not-yet-live.aspx

Mac User: https://kinsta.com/knowledgebase/edit-mac-hosts-file/

I have explicitly mentioned that you can not just copy and paste the URL on the address bar, because the DNS records are set on the OLD site.
The photos that you send me above suggest that you try to access the site without making any changes to the host file.

This is not a LIVE SITE yet. It is a staging one. You can not access it without making any changes.

I do not know what else I can suggest at this point. You can also test it on your end and see that the problem I am referring to is happening on any installation and not just mine.

Let me know if there is anything else I can do to assist you. All the above are in good faith to assist you so that you can assist me from your end.

PS: Based on the screenshots you probably use a Mac computer. So the Mac user Guide should do the trick.