Reply To: Theme installation failed

Hi, Thanks for your help.

1. May I know how you update the theme?

2. In fact this is my first time encounter the problem of upgrade the theme through wordpress admin, May I know why such error occurs? Is this a bug from the woodmart theme?

3. In dashboard, the failure error message is still on top, how to get it removed since the theme is now updated? (Attached: dash.jpg)

4. In Woodmart theme version 2.8, WPBakery Page Builder plugin version is already updated to 5.5.2, however my WPBakery Page Builder version is still 5.4.7. (Attached: dash.jpg)

5. I realized there are some settings are affected after this upgrade, I remember you shared that the upgrade won’t change any of the theme’s setting? Attached is the affected area, not sure are they anymore area of the website is affected…(Attached: setting.jpg)

6. As attached, there is no theme being selected. Do I need to switch back to the theme(fashion-flat) which I used previously? (attached:theme-version.jpg)

Please advise, thanks.

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