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1. section of header

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  • August 16, 2021 at 1:21 pm #312773

    Lisawi
    Participant

    Hi,

    I want to enlarge text and icons in the first section of the header.
    When I make a menue in the second section of the header it is much bigger.
    But in the first one it is very smal and the size dosn’t change even if I enlarge the height of the section. (see pics)
    So how can I change the size of text an icons of the first section?

    Attachments:
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    August 16, 2021 at 3:39 pm #312790

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access inserting into the private content area.

    Best Regards

    August 17, 2021 at 3:28 pm #313017

    Lisawi
    Participant

    attcached the login:

    August 18, 2021 at 12:17 am #313055

    Elise Noromit
    Member

    Hello,

    Please provide your site URL.

    Best Regards

    August 18, 2021 at 5:49 am #313066

    Lisawi
    Participant

    Attached:

    August 18, 2021 at 1:14 pm #313162

    Lisawi
    Participant

    Input:

    August 19, 2021 at 12:00 am #313219

    Elise Noromit
    Member

    Hello,

    Please provide the admin rights for the user.

    Best Regards

    August 19, 2021 at 8:22 am #313274

    Lisawi
    Participant

    Done. šŸ™‚

    August 19, 2021 at 11:13 am #313342

    Elise Noromit
    Member

    Hello,

    Please update the theme following this manual: https://xtemos.com/docs/woodmart/update-theme-2/ the recent version is 6.1.4

    Best Regards

    August 19, 2021 at 11:34 am #313350

    Lisawi
    Participant

    Hi,
    Theme is updated to version 6.1.4.
    Problem is still the same…

    August 19, 2021 at 1:05 pm #313387

    Lisawi
    Participant

    Afterwards there is a problem in the sidebar. Widged titles are crashed.
    s. pic.

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    August 19, 2021 at 1:09 pm #313392

    Lisawi
    Participant

    Also the cathegorie menue is crashed…

    Attachments:
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    August 19, 2021 at 2:19 pm #313417

    Elise Noromit
    Member

    Hello,

    You have not updated the related plugins. Please restore the site from the backup.

    Disable all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Best Regards

    August 19, 2021 at 3:03 pm #313433

    Lisawi
    Participant

    Now everthings crashed 😱
    Can’t log in WP nor the website…so I can not even look for an update.

    Attachments:
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    August 20, 2021 at 12:20 am #313492

    Elise Noromit
    Member

    Hello,

    Please contact your host support and find out if they have any automatic backups to restore the site. The instruction I have provided contains the requirement to make a backup before an update.

    Best Regards

    August 20, 2021 at 12:39 am #313498

    Elise Noromit
    Member

    P.S. If there is no backup, find the plugins folder in the FTP, rename it, then rename it again. Sometimes it helps to recover the site.

    August 20, 2021 at 5:38 am #313514

    Lisawi
    Participant

    As all my time and energie of the last view month are in this site I guess you understand my upsetment!

    What I do not understand is: after my update the site worked – with some mistakes but it worked…

    August 20, 2021 at 7:20 am #313536

    Lisawi
    Participant

    Now I reaktivated teh backup form yesterday morning. Updated the plugins. Afterwards aktivated the theme again.
    And it crashed imeadatly… Don’t know what to do…Just want to work.

    August 20, 2021 at 8:41 am #313558

    Elise Noromit
    Member

    Hello,

    Please restore the site from the backup. Do not activate any plugins.

    1. Activate the theme, if everything is ok,

    2. Activate these plugins only:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Finally activate the plugins one by one, and you will find the plugin that crashes the site.

    If the site has been crashed when all the plugins deactivated and only the WoodMart theme has been activated, provide FTP access to the private area, we will check.

    Best Regards.

    August 20, 2021 at 9:06 am #313565

    Lisawi
    Participant

    As long as I deaktivate the theme with underscore in the FTP it works. I can aktivate an other theme and the site works. As soon as I aktivate the theme the site crashes.

    The provides says I should contact you…

    August 20, 2021 at 11:44 am #313587

    Elise Noromit
    Member

    Hello,

    Do you have the site version before the update? Can you restore this on the staging platform so that we could help to update and then you move this to the live site.

    If you can, please provide site admin access as well as FTP. Put all the credentials into the private area.

    Best Regards

    August 20, 2021 at 12:12 pm #313601

    Lisawi
    Participant

    I already restored, updated the plugins and aktivated the theme… does not work.

    August 20, 2021 at 12:47 pm #313609

    Elise Noromit
    Member

    Hello,

    Please clone your site version before update to some staging area so that we could investigate and detect the problem.

    We need both site admin access and FTP.

    Best Regards

    August 23, 2021 at 6:40 am #314013

    Lisawi
    Participant

    I tries several times and restored the site. But nevertheless it is still broken. 😭
    I don’t know what to do further…

    August 23, 2021 at 12:15 pm #314097

    Elise Noromit
    Member

    Hello,

    Our developers have checked deeper and fixed the issue. Please check your site now.

    If you have any questions please feel free to contact us.

    Best Regards

    August 23, 2021 at 12:38 pm #314104

    Lisawi
    Participant

    Very cool! Now could you please update to the latest version? Caus I do not want to make it again as the last time it crashed totaly…

    Woodmart
    Du hast Version 6.0.4 installiert. Aktualisiere auf Version 6.1.4.

    August 23, 2021 at 1:27 pm #314117

    Lisawi
    Participant

    At closer look
    – there is no cathegorie menue any more
    – I can’t find the tab Rrodukte in the WordPress dashboard
    – Layout is shifted and some parts are missing
    – font is different
    ….

    August 23, 2021 at 11:05 pm #314173

    Elise Noromit
    Member

    Hello,

    Your Woocommerce plugin has been deactivated now. Please activate and check.

    Please check the settings in the Theme settings > Typography. I see Lato there and as I understand it should not be there.

    Best Regards

    August 24, 2021 at 5:59 am #314217

    Lisawi
    Participant

    Could you please help wiht updating the theme? As explained I don’t wanna crash the system again…

    August 24, 2021 at 3:31 pm #314357

    Elise Noromit
    Member

    Hello,

    Something is wrong regales of our theme. I deactivated plugins before the theme update and the site has been crashed.

    Usually, when all the plugins are deactivated, all the functionality ensured by the plugins removes.

    Please contact the host support and check the logs, perhaps you will see what causes the problem.

    Best Regards

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Viewing 30 posts - 1 through 30 (of 40 total)
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