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100% CPU Uage After Upgrade Theme

Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 27, 2023 at 7:29 pm #446811

    production@massmedia.com.hk
    Participant

    Dear Support :

    Please check on the attached photo .. after we upgrade the theme to the lastest version .. On our dedicated server, CPU + Memory usage keep using near 100% ..

    We have been tried disabling all plugins and enabling them one by one .. We are still not able to find the problem ..
    And we have

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    February 28, 2023 at 10:10 am #446966

    Artem Temos
    Keymaster

    Hello,

    We tried to enter your dashboard but always get this error https://gyazo.com/3b358c0a6bd0706118a264b1c18928c2
    Also, please, disable all plugins that are not related to our theme temporarily as well as the child theme.

    Kind Regards

    March 1, 2023 at 9:42 pm #447515

    production@massmedia.com.hk
    Participant

    Hello .. Team :

    We have been update Theme and core to lastest version .. CPU still show near 100% usage .. We have no idea what problem .. Please help ..

    Br
    Matthew

    March 2, 2023 at 10:25 am #447628

    Artem Temos
    Keymaster

    Hello,

    Please, disable all external plugins that are not related to our theme and give us access to your server where we can monitor your CPU loading in real-time.

    Kind Regards

    March 2, 2023 at 1:30 pm #447685

    production@massmedia.com.hk
    Participant

    Hello .. Coz our site are keep doing business .. So that we are unable to stop all Plugin … Hope you can understand .. THat …

    Can you help use existing ..Wordpress And Cpanel info to check for us ? Thosuand THX

    March 2, 2023 at 3:41 pm #447745

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)