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2 extra lines of words above product image

Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 22, 2018 at 12:37 pm #84350

    dreamzspl
    Participant

    Hi,

    I notice something strange on the product page.

    Referring to: https://shop.pawmeal.com/shop/wash/sensitive-skin-leave-in-condition-detangling-spray/ —
    There are 2 lines of words above the product image. See screenshot.

    However, other products, especially similar product categories:
    https://shop.pawmeal.com/shop/wash/natural-clean-and-clear-2-in-1-shampoo-conditioner/

    There are no extra lines of words above the product image. You can click the url above and view the page.

    Can you help please? Thanks.

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    October 22, 2018 at 1:57 pm #84378

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and switch to parent theme so we can check it?

    Thank you in advance

    October 22, 2018 at 2:05 pm #84381

    dreamzspl
    Participant

    switched to parent theme. plugins disabled. the 2 extra lines still exists.

    October 22, 2018 at 2:05 pm #84382

    Artem Temos
    Keymaster

    OK, please, send us you FTP access as well.

    October 22, 2018 at 2:09 pm #84384

    dreamzspl
    Participant

    Please find below the access into to FTP. THank you

    October 22, 2018 at 2:14 pm #84386

    Artem Temos
    Keymaster

    Please, update the WooCommerce and our theme to latest versions first.

    October 22, 2018 at 2:49 pm #84408

    dreamzspl
    Participant

    Hi, i have updated theme to latest version. Woocommerce already latest version

    October 22, 2018 at 2:52 pm #84410

    Artem Temos
    Keymaster

    You are using WooCommerce 3.5 RC1. Could you please try to also switch to a stable version?

    October 22, 2018 at 3:12 pm #84416

    dreamzspl
    Participant

    when i click the plugin, it already indicates that it is the latest (i cannot update anymore)

    October 22, 2018 at 5:05 pm #84433

    Artem Temos
    Keymaster

    Just reinstall it and you will get the right version.

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Viewing 10 posts - 1 through 10 (of 10 total)