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+2 problems that started after updating
- This topic has 9 replies, 2 voices, and was last updated 3 years, 7 months ago by Artem Temos.
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April 10, 2021 at 6:45 pm #281411
lamorim1904Participant1 – The header is disappearing for users who are not logged in.
2 – The slider-image element is not opening links.
Attached is evidence of the slider (from the header I was unable to take a picture and it went back to work, when I stop again I take a print)
Attachments:
You must be logged in to view attached files.April 10, 2021 at 6:46 pm #281413
lamorim1904Participantops, +1 pic
Attachments:
You must be logged in to view attached files.April 11, 2021 at 9:26 am #281532
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
April 11, 2021 at 2:27 pm #281601
lamorim1904Participantfollow:
April 12, 2021 at 7:05 am #281736
Artem TemosKeymasterHello,
1. We don’t see any problems with the header https://gyazo.com/5559208796452ac16b9aed6a25af3264
2. Try to use links without HTTPS protocol there https://gyazo.com/44a98ff99f98f4b71f03e491bafec2f1
Kind Regards
April 12, 2021 at 11:22 am #281881
lamorim1904Participant1 – The Header I believe to be some incompatibility with the WP-Rocket, since I disabled it at first the Header is not gone anymore. Today I will test to try to find the point of incompatibility
2 – It does not matter, with or without https the problem occurs. Can you tell me if I can do something provisional?
April 12, 2021 at 1:13 pm #281929
lamorim1904ParticipantI read that you are using the wp rocket on your page, would it be possible for you to share the settings with me?
April 12, 2021 at 1:37 pm #281951
Artem TemosKeymasterHello,
Here are all the screenshots from our WP Rocket configuration on our demo
https://gyazo.com/3748a5ffe1c639d2c06e727ff974ecc5
https://gyazo.com/1f7fdf7841e1fb6f8f355d91fe9a1be1
https://prnt.sc/116hw2p
https://gyazo.com/3ab580f67ab3f8e1c537802dedaba102
https://gyazo.com/e1efab49d86f29a0a5e6d0f8e760157a
https://gyazo.com/a96745aaa24ef73019f25373513e81c7
https://gyazo.com/8de556cb3811007cdae2aa4703341b82As we can see, the image link now works correctly. Try to clear your browser cache.
Kind Regards
April 21, 2021 at 5:50 am #284888
lamorim1904ParticipantHello, I have some intermittency problems on the site and I believe it has to do with the WP-Rocket x WoodMart.
one week ago I made the settings exactly as in the images above, the performance was great but I have noticed some intermittent problems.
1 – In some moments my Header disappears only on the main page, on the products page it continues to work.
2 – At various times and on several pages “Initial server response time too long, I notice this in both tests and pagespeed both in navigation (I click to open the page and it takes 4, 5 sec to initiate load it)
NOTE: THIS OCCURS WITH OR WITHOUT WP-ROCKET. (I opened a call on flywheels and did not identify a problem on the servers. I had a friend with the same problem, he changed templates and solved the problem.)3- For 2x at different times I realized that the homepage was not loading the images on the phone.
In version 6 I have an exceptional performance but intermittently.
I cannot have these problems on my website, I did not have these problems in the 5x version.Do you already have something mapped in this direction?
April 21, 2021 at 6:50 am #284926
Artem TemosKeymasterHello,
Strange, but our new update shouldn’t cause it. Could you please install both themes on your website so we can switch between themes and compare the server response time? Yes, you can download our 5.3.6 version here https://drive.google.com/file/d/1ZF9zIimd0l6-bgFCXcEdzJMY0yBUL99k/view
As for the first point, try to disable Mobile DOM optimization option in Theme Settings -> Performance.
Kind Regards
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