Home Forums WoodMart support forum +2 problems that started after updating

+2 problems that started after updating

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #281411

    lamorim1904
    Participant

    1 – The header is disappearing for users who are not logged in.

    2 – The slider-image element is not opening links.

    Attached is evidence of the slider (from the header I was unable to take a picture and it went back to work, when I stop again I take a print)

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    #281413

    lamorim1904
    Participant

    ops, +1 pic

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    #281532

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #281601

    lamorim1904
    Participant

    follow:

    #281736

    Artem Temos
    Keymaster

    Hello,

    1. We don’t see any problems with the header https://gyazo.com/5559208796452ac16b9aed6a25af3264

    2. Try to use links without HTTPS protocol there https://gyazo.com/44a98ff99f98f4b71f03e491bafec2f1

    Kind Regards

    #281881

    lamorim1904
    Participant

    1 – The Header I believe to be some incompatibility with the WP-Rocket, since I disabled it at first the Header is not gone anymore. Today I will test to try to find the point of incompatibility

    2 – It does not matter, with or without https the problem occurs. Can you tell me if I can do something provisional?

    #281929

    lamorim1904
    Participant

    I read that you are using the wp rocket on your page, would it be possible for you to share the settings with me?

    #281951

    Artem Temos
    Keymaster
    #284888

    lamorim1904
    Participant

    Hello, I have some intermittency problems on the site and I believe it has to do with the WP-Rocket x WoodMart.

    one week ago I made the settings exactly as in the images above, the performance was great but I have noticed some intermittent problems.

    1 – In some moments my Header disappears only on the main page, on the products page it continues to work.

    2 – At various times and on several pages “Initial server response time too long, I notice this in both tests and pagespeed both in navigation (I click to open the page and it takes 4, 5 sec to initiate load it)
    NOTE: THIS OCCURS WITH OR WITHOUT WP-ROCKET. (I opened a call on flywheels and did not identify a problem on the servers. I had a friend with the same problem, he changed templates and solved the problem.)

    3- For 2x at different times I realized that the homepage was not loading the images on the phone.

    In version 6 I have an exceptional performance but intermittently.
    I cannot have these problems on my website, I did not have these problems in the 5x version.

    Do you already have something mapped in this direction?

    #284926

    Artem Temos
    Keymaster

    Hello,

    Strange, but our new update shouldn’t cause it. Could you please install both themes on your website so we can switch between themes and compare the server response time? Yes, you can download our 5.3.6 version here https://drive.google.com/file/d/1ZF9zIimd0l6-bgFCXcEdzJMY0yBUL99k/view

    As for the first point, try to disable Mobile DOM optimization option in Theme Settings -> Performance.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)