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360 degree view not rendering in middle of screen and is not smooth with 11 pics

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • May 9, 2022 at 1:46 pm #374252

    Anonymous
    Inactive

    I have uploaded 11 images for 360 view.
    The images are not scrolled smoothly and also the it is not rendered in middle of screen on laptop.
    The image on clicking arrow jumps to some image ahead skipping images in between.

    May 9, 2022 at 4:20 pm #374307

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try re adding the images to the 360 product and then check back.

    If the problem still continues then provide the admin panel login details of the website.

    Best Regards

    May 10, 2022 at 11:58 am #374544

    Anonymous
    Inactive

    yes, I have tried it, it doesn’t work. Giving you admin access.
    Also for the video also, sometimes it is not rendered in the middle of the screen.
    Thanks

    May 10, 2022 at 3:47 pm #374626

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try adding 9 images of size 540×400 px then check back after clearing the cache.

    Best Regards

    May 10, 2022 at 10:16 pm #374703

    Anonymous
    Inactive

    Tried doing so, didn’t make any difference wrt to smoothness. Second it still renders way below center of the screen. Have to go down to see it.
    Is there any required dimensions that needs to be abided? I saw in one of the support question where it has been answered that any dimension image can be uploaded and could be 15-20 in number.
    Also I can’t see anywhere where this 360 degree viewer plugin can be configured.

    May 11, 2022 at 2:37 pm #374924

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    If you want to make it more smoother then try adding 30-50 images for it then check back after clearing cache.

    Best Regards

    May 11, 2022 at 4:25 pm #374984

    Anonymous
    Inactive

    Have you checked? it is not about smoothness, it jumps skipping images in between.

    30-50 images nobody uploads for 3d view. May I please know how many images have been uploaded in your demo site to show the chair?

    Further, please point out why the 3d viewer doesn’t render on centre of the screen at the first place?

    Why do we need to go down below to see where it is lying?

    How do we clear cache?

    This is the first topic I have asked for support and I am having such a bad experience where my problem is not being listened to and checked šŸ™

    May 12, 2022 at 11:33 am #375194

    Artem Temos
    Keymaster

    Try to download to files from this link https://file.io/3Z72U0QOgqFZ
    Replace them in the theme folder

    wp-content/themes/woodmart/js/libs/threesixty.js
wp-content/themes/woodmart/js/libs/threesixty.min.js

    And then put the following code snippet to the functions.php file in your child theme 

    add_filter( 'woodmart_three_sixty_prev_next_frames', function () {
	return 1;
} );
    May 13, 2022 at 11:02 am #375519

    Anonymous
    Inactive

    Hi,
    Thank you. However, the file from the link has been deleted. Can’t access it.
    Could you please attach the file again?

    May 13, 2022 at 2:40 pm #375603

    Artem Temos
    Keymaster

    Hello,

    Here is a new link with files https://drive.google.com/file/d/1uEBEb6rpHpKKAEC7rCR3HwoJd60rfus7/view?usp=sharing

    Kind Regards

    May 13, 2022 at 3:38 pm #375660

    Anonymous
    Inactive

    Hello,

    Downloaded the files, replaced them on server as mentioned.
    Added the function in functions.php file as mentioned.
    Cleared browser cache. Reloaded the page. Checked the 3d view.

    There is no difference. It is still the same. Request you to please check.
    Thanks

    May 13, 2022 at 3:57 pm #375668

    Anonymous
    Inactive

    Hi,

    Let me check with new images and I will let you know.

    May 17, 2022 at 7:56 am #376375

    Anonymous
    Inactive

    Hi,

    It is working fine now with updated library that you have shared.
    I thank you for your help and support.

    Regards

    May 17, 2022 at 9:13 am #376390

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

    Kind Regards

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