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500 Error
- This topic has 5 replies, 2 voices, and was last updated 8 years, 1 month ago by
Artem Temos.
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AuthorPosts
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October 11, 2017 at 12:12 pm #21279
neovolteParticipantHi Xtemos,
Im getting HTTP error 500 . I tried to login to cpanel and see what the problem is, the Error page showed me this:
[Tue Oct 10 02:08:17.611682 2017] [cgid:error] [pid 105522:tid 140451757639424] [client 66.249.64.28:46489] AH01265: attempt to invoke directory as script: /home1/neovolte/public_html/cgi-bin/
Can you check and tell me what the error is asap. Im sending ftp details and admin login details.
October 11, 2017 at 1:33 pm #21290
Artem TemosKeymasterHello,
We are glad to know that you considered using Basel for your web-site. I hope you will be happy with it.
Does it happen with our theme only? Could you please try how it works with our theme at all?
Your error log says nothing about our theme and seems to be a problem in your webserver.Kind Regards
XtemosOctober 11, 2017 at 5:09 pm #21332
neovolteParticipantDear Team Xtemos. Ive already bought your theme and have been using it for more than 2 weeks. I really love it. But today morning , the website suddenly stopped loading. Could it be because of the new update or could there be any other issue?
October 11, 2017 at 5:54 pm #21336
Artem TemosKeymaster500 Internal Server Errorsays that your server doesn’t respond and have some internal issue. Try to contact your hosting providers and ask what this error is caused by. It can’t be because of our theme update.October 12, 2017 at 5:35 am #21373
neovolteParticipantOK , im checking with them right now. They say it could be because of a few plugins and suggest me to remove them. Can you share the list of essential plugins for your theme to run smoothly ?
October 12, 2017 at 6:24 am #21400
Artem TemosKeymasterTry to leave the following plugins:
CMB2
Redux Framework
WooCommerce
Revolution Slider
Visual Composer -
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Tagged: 500 error, internal server error, theme update
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