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503 Service Unavailable

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  • #484572

    foliuminfotech
    Participant

    I am getting error of 503 Service Unavailable in few products.

    Here is the link of error page: https://ballonnenenmeer.foliuminfotech.in/webshop/producten/decoratie/folie-ballonnen/cijfers-en-letters/folie-ballonnen-cijfers-en-letters-folie-ballonnen-decoratie/folie-ballon-cijfer-9-groen-metallic/

    Product name is: Folie Ballon Cijfer 9 Groen Metallic

    Other few products work okay.

    You can see this product in wordpress admin.

    Attachments:
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    #484582

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #484587

    foliuminfotech
    Participant

    Yes it working with other theme. you can also change and check it. i have given wordpress admin

    #484615

    Artem Temos
    Keymaster

    As we can see, it works correctly when all external plugins are turned off. Please, check it from your end now.

    #484624

    foliuminfotech
    Participant

    Now looks homepage getting error. https://ballonnenenmeer.foliuminfotech.in/

    and product page working now

    #484754

    Artem Temos
    Keymaster

    We just tested your home page and don’t see any errors there https://gyazo.com/a12ef522ac59b004cc0be578f8f5ae72

    Kind Regards

    #485356

    foliuminfotech
    Participant

    Hello,

    looks like still some bugs in theme. if we change other theme then all pages works perfectly.

    Curruntly many pages are still getting 503 Service Unavailable. Here is the product name “Ballonnenboog smal gedraaid” abd = https://ballonnenenmeer.foliuminfotech.in/webshop/producten/decoratie/bogen/ballonnenboog-smal-gedraaid/

    https://ballonnenenmeer.foliuminfotech.in/product-categorie/decoratie/

    Also some pages open only in incognito. Like this URL is working in onlu incognito: https://ballonnenenmeer.foliuminfotech.in/webshop/producten/decoratie/folie-ballonnen/cijfers-en-letters/folie-ballonnen-cijfers-en-letters-folie-ballonnen-decoratie/folie-ballon-cijfer-9-groen-metallic/

    But if we change the theme then all works perfect.

    So please check it at your end and let me know ASAP.

    Attachments:
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    #485372

    Artem Temos
    Keymaster

    Hi,

    500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Regards

    #485388

    foliuminfotech
    Participant

    I have tried by our end but you can see if we change and activate other theme then all pages works perfectly. so there must be issue with theme.

    If you need any more details then let me know.

    #485394

    Artem Temos
    Keymaster

    Yes, it might be a problem related to the theme. But it is not possible to understand what is it caused by without error logs. That is why you need to check your error logs or contact your hosting provider for help.

    Kind Regards

    #485419

    foliuminfotech
    Participant

    Can you check error logs behalf of us? I have send FTP in below Private content.

    I have less knowledge of PHP.

    #485462

    Artem Temos
    Keymaster

    As we already mentioned, this error is generated by the server and we don’t know what error may cause it and where the logs are stored on the server. You need to ask your hosting provider to check this particular request that generates 500 errors or clarify where are the logs.

    Kind Regards

    #485571

    foliuminfotech
    Participant

    Hi,

    Here is the log file. You can open it in notepad or subline.

    Log File: https://we.tl/t-qglwp0kXyS

    #485590

    Artem Temos
    Keymaster

    We need to be able to check the log in real-time. Otherwise, we can’t identify the error which appears right when you visit the product page.

    Kind Regards

    #485644

    foliuminfotech
    Participant

    Hi,

    Log file is not generated based on URL is working or not. In given log files you can many errors. Again i will share you you FTP and there is log folder you can see attached screenshot. In this log folder you can see log file for the ballonnenenmeer.foliuminfotech.in

    Attachments:
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    #485671

    Artem Temos
    Keymaster

    Hello,

    When a 500 error appears on your website there is some error with the server which should be written to the log file. You need to consult with your hosting provider and ask where exactly the error is written when you visit a product page and see a 500 internal server error message.

    Kind Regards

    #485692

    foliuminfotech
    Participant

    You know many pages are working perfectly and few links only not working getting 503 error. And this issue is with currunt theme only. if we change theme then its works perfectly. I have given you log file also. You havent tried any single time to check code and theme bugs.

    So please let us know how I can get a refund. We are wasting both of our time. so give us a processador to get rund.

    #485693

    Artem Temos
    Keymaster

    You can request a refund on this page https://themeforest.net/refund_requests/new

    #485722

    foliuminfotech
    Participant

    Hi,

    Have you check this log file. this can also help us to check issue.

    ballonnenenmeer.foliuminfotech.in ->wp-content ->debug.log

    may be one more last try. Also can you fix this error ? may be that cause the issue.

    #485723

    Artem Temos
    Keymaster

    This log doesn’t contain any errors related to the issue. Please, contact your hosting provider as we already asked. It would be the fastest way to understand the nature of the error and fix it quickly.

    Kind Regards

    #486161

    foliuminfotech
    Participant

    Hello Team,

    I have moved to new domain http://ballonnenenmeer.foliuminfotech.com/ and now works perfect.

    I have questions. In my main category page, subcategory is not listed. Getting blank page. and by default themes’s category page have listing of subcategory.

    For expample i have 1 category with name: “Ballonnen, slingers en meer” you can see in wordpress admin: https://imgur.com/a/4GZW1N3 and when i check on that page then there is no listing for subcategory.

    Now you can check 1 main category given by theme like “Computer & Office” and once you open that page there is listing of subcategory.

    So can you guid us how we can list subcategory on main category page?

    I am shareing wordpress admin and FTP in Private window.

    #486259

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    #486263

    foliuminfotech
    Participant

    Sure,

    This page have sub category page have subcategory and its working fine: http://ballonnenenmeer.foliuminfotech.com/product-categorie/ballonnen-en-slingers/ballonnen/

    But main page of all category page like this http://ballonnenenmeer.foliuminfotech.com/product-categorie/ballonnen-en-slingers is not working. Geeting blank page in all main category pages.

    #486495

    Artem Temos
    Keymaster

    Hello,

    We have fixed this issue on your website. Please, check how it works now.

    Kind Regards

Viewing 24 posts - 1 through 24 (of 24 total)