503 Service Unavailable

This topic has 23 replies, 2 voices, and was last updated 1 year, 8 months ago by Artem Temos.

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July 27, 2023 at 2:27 pm #484572
foliuminfotech
Participant
I am getting error of 503 Service Unavailable in few products.

Here is the link of error page: https://ballonnenenmeer.foliuminfotech.in/webshop/producten/decoratie/folie-ballonnen/cijfers-en-letters/folie-ballonnen-cijfers-en-letters-folie-ballonnen-decoratie/folie-ballon-cijfer-9-groen-metallic/

Product name is: Folie Ballon Cijfer 9 Groen Metallic

Other few products work okay.

You can see this product in wordpress admin.
- This topic was modified 1 year, 9 months ago by foliuminfotech.
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July 27, 2023 at 2:39 pm #484582

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

July 27, 2023 at 3:33 pm #484587

foliuminfotech
Participant

Yes it working with other theme. you can also change and check it. i have given wordpress admin

July 27, 2023 at 4:29 pm #484615

Artem Temos
Keymaster

As we can see, it works correctly when all external plugins are turned off. Please, check it from your end now.

July 27, 2023 at 4:50 pm #484624

foliuminfotech
Participant

Now looks homepage getting error. https://ballonnenenmeer.foliuminfotech.in/

and product page working now

July 28, 2023 at 9:09 am #484754

Artem Temos
Keymaster

We just tested your home page and don’t see any errors there https://gyazo.com/a12ef522ac59b004cc0be578f8f5ae72

Kind Regards

July 31, 2023 at 1:10 pm #485356

foliuminfotech
Participant

Hello,

looks like still some bugs in theme. if we change other theme then all pages works perfectly.

Curruntly many pages are still getting 503 Service Unavailable. Here is the product name “Ballonnenboog smal gedraaid” abd = https://ballonnenenmeer.foliuminfotech.in/webshop/producten/decoratie/bogen/ballonnenboog-smal-gedraaid/

https://ballonnenenmeer.foliuminfotech.in/product-categorie/decoratie/

Also some pages open only in incognito. Like this URL is working in onlu incognito: https://ballonnenenmeer.foliuminfotech.in/webshop/producten/decoratie/folie-ballonnen/cijfers-en-letters/folie-ballonnen-cijfers-en-letters-folie-ballonnen-decoratie/folie-ballon-cijfer-9-groen-metallic/

But if we change the theme then all works perfect.

So please check it at your end and let me know ASAP.

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July 31, 2023 at 2:14 pm #485372

Artem Temos
Keymaster

Hi,

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Regards

July 31, 2023 at 3:07 pm #485388

foliuminfotech
Participant

I have tried by our end but you can see if we change and activate other theme then all pages works perfectly. so there must be issue with theme.

If you need any more details then let me know.

July 31, 2023 at 3:13 pm #485394

Artem Temos
Keymaster

Yes, it might be a problem related to the theme. But it is not possible to understand what is it caused by without error logs. That is why you need to check your error logs or contact your hosting provider for help.

Kind Regards

July 31, 2023 at 4:17 pm #485419

foliuminfotech
Participant

Can you check error logs behalf of us? I have send FTP in below Private content.

I have less knowledge of PHP.

July 31, 2023 at 5:16 pm #485462

Artem Temos
Keymaster

As we already mentioned, this error is generated by the server and we don’t know what error may cause it and where the logs are stored on the server. You need to ask your hosting provider to check this particular request that generates 500 errors or clarify where are the logs.

Kind Regards

August 1, 2023 at 9:34 am #485571

foliuminfotech
Participant

Hi,

Here is the log file. You can open it in notepad or subline.

Log File: https://we.tl/t-qglwp0kXyS

August 1, 2023 at 10:49 am #485590

Artem Temos
Keymaster

We need to be able to check the log in real-time. Otherwise, we can’t identify the error which appears right when you visit the product page.

Kind Regards

August 1, 2023 at 12:31 pm #485644

foliuminfotech
Participant

Hi,

Log file is not generated based on URL is working or not. In given log files you can many errors. Again i will share you you FTP and there is log folder you can see attached screenshot. In this log folder you can see log file for the ballonnenenmeer.foliuminfotech.in

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August 1, 2023 at 2:11 pm #485671

Artem Temos
Keymaster

Hello,

When a 500 error appears on your website there is some error with the server which should be written to the log file. You need to consult with your hosting provider and ask where exactly the error is written when you visit a product page and see a 500 internal server error message.

Kind Regards

August 1, 2023 at 3:10 pm #485692

foliuminfotech
Participant

You know many pages are working perfectly and few links only not working getting 503 error. And this issue is with currunt theme only. if we change theme then its works perfectly. I have given you log file also. You havent tried any single time to check code and theme bugs.

So please let us know how I can get a refund. We are wasting both of our time. so give us a processador to get rund.

August 1, 2023 at 3:11 pm #485693

Artem Temos
Keymaster

You can request a refund on this page https://themeforest.net/refund_requests/new

August 1, 2023 at 4:40 pm #485722

foliuminfotech
Participant

Hi,

Have you check this log file. this can also help us to check issue.

ballonnenenmeer.foliuminfotech.in ->wp-content ->debug.log

may be one more last try. Also can you fix this error ? may be that cause the issue.

August 1, 2023 at 4:42 pm #485723

Artem Temos
Keymaster

This log doesn’t contain any errors related to the issue. Please, contact your hosting provider as we already asked. It would be the fastest way to understand the nature of the error and fix it quickly.

Kind Regards

August 3, 2023 at 10:09 am #486161

foliuminfotech
Participant

Hello Team,

I have moved to new domain http://ballonnenenmeer.foliuminfotech.com/ and now works perfect.

I have questions. In my main category page, subcategory is not listed. Getting blank page. and by default themes’s category page have listing of subcategory.

For expample i have 1 category with name: “Ballonnen, slingers en meer” you can see in wordpress admin: https://imgur.com/a/4GZW1N3 and when i check on that page then there is no listing for subcategory.

Now you can check 1 main category given by theme like “Computer & Office” and once you open that page there is listing of subcategory.

So can you guid us how we can list subcategory on main category page?

I am shareing wordpress admin and FTP in Private window.

August 3, 2023 at 2:39 pm #486259

Artem Temos
Keymaster

Hi,

Could you please send us a link to your website where we can see this issue?

Kind Regards

August 3, 2023 at 3:18 pm #486263

foliuminfotech
Participant

Sure,

This page have sub category page have subcategory and its working fine: http://ballonnenenmeer.foliuminfotech.com/product-categorie/ballonnen-en-slingers/ballonnen/

But main page of all category page like this http://ballonnenenmeer.foliuminfotech.com/product-categorie/ballonnen-en-slingers is not working. Geeting blank page in all main category pages.

August 4, 2023 at 2:08 pm #486495

Artem Temos
Keymaster

Hello,

We have fixed this issue on your website. Please, check how it works now.

Kind Regards
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