9 Woodmart in my wordpress

This topic has 11 replies, 2 voices, and was last updated 5 months, 1 week ago by Luke Nielsen.

Viewing 12 posts - 1 through 12 (of 12 total)

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June 4, 2024 at 10:50 am #570454

daniel.roostania
Participant

On the themes page of my site, there are 9 themes with the same name, but I don’t know which one is active so I can delete the rest.

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June 4, 2024 at 2:46 pm #570559

Luke Nielsen
Keymaster

Hello,

You can leave the theme with the latest version and remove others.

Let me know if you have any additional questions.

Kind Regards

June 5, 2024 at 12:04 pm #570764

daniel.roostania
Participant

Thank you for your response.
All the themes have the same version.
I tried many time to remove them one by one but each time it’s stuck on “deleting” sign.

June 6, 2024 at 9:10 am #570957

Luke Nielsen
Keymaster

Hello,

Please send me access to the admin panel so I can look closer at it. Also, may I try to delete duplicated themes?

Thank you in advance.

Kind Regards

July 5, 2024 at 11:29 am #581157

daniel.roostania
Participant

Hi
Woodmard has a new update available, but I’m unable to install it. The update requires a Child Theme installation, which I can’t complete.

July 5, 2024 at 12:56 pm #581215

Luke Nielsen
Keymaster

Hello,

Here you can upload a child theme – https://xtemos.com/docs-topic/setup-child-theme/

And check our article on how to update the theme: https://xtemos.com/docs-topic/update-the-theme/

Kind Regards

July 5, 2024 at 1:34 pm #581228

daniel.roostania
Participant

1. In the WordPress Dashboard under Dashboard/Updates, I’m notified of a theme update (as shown in the attachment). However, when I check Dashboard/Appearance/Themes, none of my nine installed Woodmart themes show any available updates.

2. Please help me to remove the 8 extra Woodmart themes, I tried to remove them one by one but my website crashed.

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July 8, 2024 at 11:42 am #581710

Luke Nielsen
Keymaster

Hello,

Please update access to the admin panel – https://prnt.sc/uQRrn94nptz9

Looking forward to hearing back from you!

Kind Regards

July 8, 2024 at 12:10 pm #581719

daniel.roostania
Participant

Sorry,
The password was wrong.
use another one

July 9, 2024 at 5:37 pm #582186

Luke Nielsen
Keymaster

Hello,

I apologize for the delay.

Seems that you sent the same password that was before – https://prnt.sc/WwimVw_Whe_k , could you please check those access on your side?

Thank you for your patience and time.

Kind Regards

July 10, 2024 at 2:37 pm #582411

daniel.roostania
Participant

After sending the password to you, your website removes a part of the password.
Please use the password that you have, I already changed the password to it.

July 11, 2024 at 9:25 am #582565

Luke Nielsen
Keymaster

Hello,

The duplicated themes were removed, check how it works now.

Thank you for your time.

Kind Regards
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