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Activating License and Updating

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  • Author
    Posts
  • #89561

    betterlifereviews
    Participant

    Hello,

    I need to update my Woodmart theme, but I am having issues as described below. Please help.

    I had a developer build my website: http://www.betterlifereviews.com
    He used the Woodmart child theme.
    I am now having errors with Woocommerce that I need to update my theme.
    The developer did not authorize this theme, and therefore it does not auto update.
    I purchased the Woodmart theme from Envato, and inputted the code into the theme license section of Woodmart on my dashboard.
    It validated this license.
    However, when I updated the theme the entire site crashed, including my Dashboard, and the only way I could get the site back was to reinstall it from my host (Bluehost) in the backups there.

    The website developer says he is too busy to help me, and it has been that way for several weeks. How can I fix this problem? I have no problem paying for the license (I have), and would like to update it myself now and in the future.

    Thank you so much,

    Chad
    (Better Life Reviews)

    #89573

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Most likely, the code your developer added to the child theme is not compatible with the latest version. To check this, you need to switch to parent theme in Appearance -> Themes and try to update the theme.

    Kind Regards
    XTemos Studio

Viewing 2 posts - 1 through 2 (of 2 total)