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add to cart not working anymore
- This topic has 10 replies, 2 voices, and was last updated 5 years ago by
Artem Temos.
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April 6, 2020 at 11:39 am #184864
coris8ParticipantHello,
I’v just updated Woocommerce to version 4.0.1 as well as wordpress to the latest version. Unfortunately now I’m having a bug with anything related to the cart.
On the product page I cannot add to cart anymore. it loads and loads but nothing happens.
I can add to cart from the category shop pages, though it doesn’t work on variable products.
in the cart, I cannot remove an item or change quantities. it loads and loads but nothing happens.
It’s unfortunately related to your theme, since there are no issue when I switch to default themes. Can you please help? Many thanks in advance.April 6, 2020 at 11:47 am #184869
coris8ParticipantIn woocommerce status I see following error messages:
woodmart/woocommerce/global/quantity-input.php version 3.6.0 est obsolète. La version du noyau est 4.0.0,
woodmart/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 est obsolète. La version du noyau est 4.0.0,
Could that be the source of the bug?April 6, 2020 at 12:10 pm #184865
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
April 6, 2020 at 12:24 pm #184894
coris8ParticipantHello,
while disabling the plugins it cames out that there might be a conflict with MC4WP: Mailchimp for WordPress. Since the issue disappear with deactivating this plugin. Can you help?
Let me know. ThanksApril 6, 2020 at 12:33 pm #184898
Artem TemosKeymasterOur theme should be fully compatible with this plugin. Please, disable all other plugins and send us your admin access.
April 6, 2020 at 12:54 pm #184910
coris8Participantok thank you in advance
April 6, 2020 at 1:06 pm #184915
Artem TemosKeymasterWe just tested add to cart option on your website and it works fine https://gyazo.com/4f8816e6dc8299521e2ecce485d04654
April 6, 2020 at 1:13 pm #184918
coris8ParticipantOk, so what does it mean? why do I have this conflict with the mailchimp plugin?
April 6, 2020 at 1:16 pm #184921
Artem TemosKeymasterBut we tested it with the plugin activated. Please, check it now.
April 6, 2020 at 1:24 pm #184935
coris8ParticipantUnfortunately it still doesn’t work on my end.. As soon as I reactivate all the plugins, the bug is there.. Any idea?
April 7, 2020 at 5:55 am #185025
Artem TemosKeymasterSeems that it is caused by some of the third party plugins that are not related to our theme.
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Tagged: bug, cart, woocommerce
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