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add to cart not working anymore

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #184864

    coris8
    Participant

    Hello,
    I’v just updated Woocommerce to version 4.0.1 as well as wordpress to the latest version. Unfortunately now I’m having a bug with anything related to the cart.
    On the product page I cannot add to cart anymore. it loads and loads but nothing happens.
    I can add to cart from the category shop pages, though it doesn’t work on variable products.
    in the cart, I cannot remove an item or change quantities. it loads and loads but nothing happens.
    It’s unfortunately related to your theme, since there are no issue when I switch to default themes. Can you please help? Many thanks in advance.

    #184869

    coris8
    Participant

    In woocommerce status I see following error messages:
    woodmart/woocommerce/global/quantity-input.php version 3.6.0 est obsolète. La version du noyau est 4.0.0,
    woodmart/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 est obsolète. La version du noyau est 4.0.0,
    Could that be the source of the bug?

    #184865

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #184894

    coris8
    Participant

    Hello,
    while disabling the plugins it cames out that there might be a conflict with MC4WP: Mailchimp for WordPress. Since the issue disappear with deactivating this plugin. Can you help?
    Let me know. Thanks

    #184898

    Artem Temos
    Keymaster

    Our theme should be fully compatible with this plugin. Please, disable all other plugins and send us your admin access.

    #184910

    coris8
    Participant

    ok thank you in advance

    #184915

    Artem Temos
    Keymaster

    We just tested add to cart option on your website and it works fine https://gyazo.com/4f8816e6dc8299521e2ecce485d04654

    #184918

    coris8
    Participant

    Ok, so what does it mean? why do I have this conflict with the mailchimp plugin?

    #184921

    Artem Temos
    Keymaster

    But we tested it with the plugin activated. Please, check it now.

    #184935

    coris8
    Participant

    Unfortunately it still doesn’t work on my end.. As soon as I reactivate all the plugins, the bug is there.. Any idea?

    #185025

    Artem Temos
    Keymaster

    Seems that it is caused by some of the third party plugins that are not related to our theme.

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Viewing 11 posts - 1 through 11 (of 11 total)