Home Forums Basel support forum Add to cart not working properly

Add to cart not working properly

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #33239

    peteF
    Participant

    Hello,

    I’m having trouble with my add to cart function.

    With Ajax on:
    – The “Add to cart” button shows the twirling icon as if it’s adding to cart, but nothing updates.

    With Ajax off:
    – The page refreshes to a blank page with nothing showing.

    Can you please help me?

    Thanks,

    #33259

    Artem Temos
    Keymaster

    Hello,

    We are glad to know that you considered using Basel for your web-site. I hope you will be happy with it.

    Could you please try to disable all extra plugins and provide us your admin and FTP access so we can check what is wrong there?

    Kind Regards
    Xtemos

    #33260

    peteF
    Participant

    Hello,

    Thank you, it’s a great theme and I’m very happy with it otherwise.

    I’ve provided you with some login details via private message.

    #33262

    Artem Temos
    Keymaster

    Hi,

    Now it should work correctly, please, check from your side.

    Regards

    #33263

    peteF
    Participant

    It sure does!! Thank you for such a quick response.

    #33270

    Artem Temos
    Keymaster

    Great, you are welcome!

    #33581

    peteF
    Participant

    Hello again,

    Since fixing the add to cart button, whenever I try to checkout or view cart, nothing happens.

    Could I get your help with this?

    Thank you

    #33610

    Artem Temos
    Keymaster

    Hello,

    Seems that you missed WooCommerce page configuration in WooCommerce -> Settings -> Checkout. Be sure that your cart and checkout pages are set correctly.

    Regards

    #33620

    peteF
    Participant

    Ah I see. Thank you again, it’s working now.

    #33628

    Artem Temos
    Keymaster

    You are welcome!

Viewing 10 posts - 1 through 10 (of 10 total)