Admin Dashboard Menu and sub-menu not correct

How do I put the admin dashboard menu back to its original setting? I believe the developer that built my website used a null version of Woodmart and as a result it has not been updating (still at 7.1). I purchased my own Woodmart license, deleted the old them, installed the new theme and the developers menu is still there. The big problem is there is no sub menu “Theme License” where I can enter my purchase code so I will receive updates. See attached image.
How do I fix this?

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

This is the staging site where I deleted the previous theme and installed the one I purchased and downloaded.

Hello,

Sorry, but I am not able to access the site: https://ibb.co/Qk0v8jH

Best Regards.

What country are you in so I can check my firewall blocking

Hello,

I am accessing the site from Pakistan.

Best Regards.

Please try again, you should be able to log in.

Hello,

Sorry, it is still the same error is showing: https://ibb.co/N9FJkcR

Best Regards.

My apologies, I unblocked the wrong (production) site. You should be able to access the staging site now.

Hello,

Your issue has been solved. Please check the site after removing the browser cache.

Best Regards.

That worked, thank you! What was wrong?

Hello,

I have removed the custom settings from theme settings >> White Label >> and enable all these options:

https://ibb.co/kH4WBKJ

Best Regards.

[Author]

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