Home › Forums › WoodMart support forum › After Update Mobile Menu and Item Tabs not working!

After Update Mobile Menu and Item Tabs not working!

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 24, 2018 at 8:04 am #54253

    Batanomi
    Participant

    after Updating Woodmart we got info from i customer, that the mobile menu and the item tabs are not working on mobile device!

    Please tell us the solution to fix that asap.

    thx

    April 24, 2018 at 8:31 am #54257

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 24, 2018 at 9:37 am #54271

    Batanomi
    Participant

    see private

    April 24, 2018 at 9:39 am #54273

    Artem Temos
    Keymaster

    We see a JS error in the console that is caused by some of the installed plugins and breaks all the functionality https://gyazo.com/7ed02515d3ca74cc03ddfde20d92a374

    April 24, 2018 at 9:58 am #54282

    Batanomi
    Participant

    deactivatet plugin

    April 24, 2018 at 10:00 am #54283

    Artem Temos
    Keymaster

    Strange, but our JS files are missed on your page. Maybe you have modified our theme’s code, added some customization to the child theme or they are also removed by extra plugins.

    April 24, 2018 at 10:12 am #54284

    Batanomi
    Participant

    ok

    April 24, 2018 at 11:50 am #54297

    Artem Temos
    Keymaster

    Try to disable all external plugins and reinstall our theme to be sure that all original files are uploaded.

  • Author
    Posts

Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)