AJAX error when importing Prebuilt Website
December 8, 2022 at 12:29 am #427153
I received the following message when import a prebuilt website:
AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.
- This topic was modified 1 month, 3 weeks ago by williamrct.
Attachments:You must be logged in to view attached files.December 8, 2022 at 5:48 am #427179
There are no external plugins to deactivate. I purchased this in good faith. I have a. timeline to make this work.December 8, 2022 at 6:50 am #427196
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best RegardsDecember 8, 2022 at 7:01 am #427203
Requested info is provided.
PS. I am trying to install the Cosmetic prebuilt websiteDecember 8, 2022 at 10:10 am #427219
We tried to import the dummy content on your website but it always shows the Timeout error and it looks like your server can’t work with our theme https://gyazo.com/c3ada443e73369e58c6a25e4b90380df
Try to contact your hosting provider for help on this matter. Otherwise, we will return your money back https://themeforest.net/refund_requests/new
Kind RegardsDecember 8, 2022 at 4:14 pm #427375
This is my server so I can make any necessary changes. I will look. if you have any additional info on how you determined this please share.
thank youDecember 8, 2022 at 4:15 pm #427377
We just tried to run the import and it needs more than 60 seconds to complete. You need to increase timeout limits in PHP and on the server by at least 300 seconds and try to run the import again.
Kind RegardsDecember 8, 2022 at 11:01 pm #427462
Can you be more specific.. as in very technical. I changed php.ini max_execution_time = 300.
I captured a tcpdump…. please see ttached pcap file.
I you can point me to the code that is failing I can do my best to debug this. I am a software engineer.
ThanksDecember 8, 2022 at 11:02 pm #427463December 9, 2022 at 3:16 am #427485
Can you please tell me what is the destination IP from where the website is imported? Also is it possible to import the website in a different way ?December 9, 2022 at 10:31 am #427561
You increase PHP limit only. But you have some other limit for the request time on your server. Sorry, but we don’t know how to configure your server and increase it.
Our dummy content server’s IP
There is no other way to import our dummy content, unfortunately.
Please, let me know when you increase the limit and we will import the dummy content for you.
Kind RegardsDecember 9, 2022 at 4:54 pm #427718
What I found out last night in my attempts is that if I reinstall the theme and do not choose to use the child template I am able to import the themes without an issue and without needing to change any other configuration. This looks more like a permission of link issue and not a timeout issue. I am busy with deploying this site but when i am done I will dive deeper and deploy the parent child setup to try to root cause the issue and will let you know what I find.
Thank you for your prompt responses and for sharing the requested information.
WilliamDecember 9, 2022 at 4:56 pm #427719
We are glad that you sorted it out. Please, let me know if there is anything else I still can help you with.
And we would kindly ask you to change your rating on ThemeForest. It is very important for us. Thank you for understanding in advance.
Tagged: AJAX Error Prebuilt Website
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