AJAX import error

Hi.
I have problem importing dummy content(woodmart main).
I deactivated all plugins and set the PHP as recommended, but it didn’t work.
please let me know how to solve this problem.

“AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance”

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Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

As you are getting an error “Import AJAX problem” while importing base content.

You might miss something or install the theme in an improper manner.

Kindly read and follow the below documentation for an appropriate installation:
https://xtemos.com/docs/woodmart/requirements-wordpress-set/
https://xtemos.com/docs/woodmart/installation-process/

For the demo content follow this documentation:
https://xtemos.com/docs/woodmart/installation-process/#import-demo-content

In case it is still displaying that error then deactivate all the third party plugins and provide your admin login details.

Best Regards.

hello

I’ve done all process according to the document which you provided but same problem has constantly occurred.

I don’t know what I missed. I need your help.

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Hello,

I tried to visit your website and it is not working. Please make sure that it is working to let me assist you further.

Screenshot for Clarification: https://gyazo.com/75eab912a782fe60b0044a037fc8282c

Best Regards

Hello

I’m sorry. I gave you wrong infomation.

I left the link to the website again.

thank you.

Hello,

Sorry but the admin url of the page is not working. It is displaying forbidden.

Screenshot for Clarification: https://gyazo.com/ebe57f20dfbeaa0d3ddbcfb5eb0e1a84

Please fix this issue to let me assist you further.

Best Regards

hello.

I unblocked overseas access, please try again.

Hello,

Please ask your hosting providers to update the PHP version to the latest then check back.

Best Regards

hello

The hosting company says it is not possible to update the php version. The current version is php7.3. Is this version impossible to operate?

Hello,

Please ask them to update PHP to at least 7.4 version.

Best Regards

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