AJAX import error. Try to disable all external plugins and run the import again.

Please help

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

admin acces at private content

Hello,

You need to request a timeout limit on your server. Contact your hosting provider and show the following screenshot https://gyazo.com/2d93fd1c8b1f21cb9dcc14d6e5a8f35d

Kind Regards

we setup time out 300

But when we tested this we saw 120s only. There might be some different limit on the server. Please, contact your hosting provider for help on this matter.

Kind Regards

ok, at home directory we have changed 300 s

but still AJAX import error

still can’t import, any other alternative?

Please, send us your FTP access so we can check the issue further.

Kind Regards

acces cpanel and FTP

It looks like your server can’t download images from our dummy content server via HTTP. We created a simple test script so you can see the error here https://kazoku.co.id/test.php
You can contact your hosting provider and ask them to check this issue from their side.

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