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AJAX import error. Try to disable all external plugins and run the import again.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 9, 2023 at 1:48 am #449496

    salencia92
    Participant

    Hi
    It appears to be impossible to import prebuilt websites. After about 15 seconds the upload stops.
    The following message appears :
    “AJAX import error. Try to disable all external plugins and run the import again”
    Nevertheless, our PHP parameters are all above expectations and all necessary plugins are uploaded and activated.
    Please help !
    Regards
    François

    March 9, 2023 at 2:57 am #449503

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case. Please advise what demo you are uploading.

    Best Regards

    March 9, 2023 at 3:25 pm #449689

    salencia92
    Participant

    The demo I tried to upload is DECOR

    March 9, 2023 at 3:48 pm #449702

    Artem Temos
    Keymaster

    Hello,

    Please, keep all the plugins that are not related to our theme temporarily turned off so we can check this.

    Kind Regards

    March 9, 2023 at 5:16 pm #449745

    salencia92
    Participant

    I did it again and the upload worked fine.
    Thanks a lot
    François

    March 9, 2023 at 5:55 pm #449767

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

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Viewing 6 posts - 1 through 6 (of 6 total)

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