AJAX import error. Try to disable all external plugins and run the import again.

AJAX import error. Try to disable all external plugins and run the import again.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

1

Hello,

Could you kindly provide the login URL?

Best Regards

2

Hello,

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/8357dfaac530322d56a3f3cc9ede4a7b

Kind Regards

Correct solution:

Server Settings: APACHE
Timeout 600

You are welcome!

We are glad that you sorted it out! Feel free to contact us if you have any further questions.

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